Director of Banquets

1 day ago

Lake Geneva, Wisconsin, United States Marcus Hotels & Resorts Full time

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Director of Banquets at the Grand Geneva Resort & Spa, you will play a key role in delivering unforgettable experiences by maximizing the Banquet Department's profitability, providing exceptional and efficient service, and exceeding guests' expectations at every turn.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

  • Oversee banquet operations to ensure top-quality food, beverage, and service while maintaining warm, hospitable guest relations.
  • Direct and train staff, ensuring departmental responsibilities are met and high professional standards are upheld.
  • Coordinate banquet service needs with food production and maintain effective communication across departments to exceed guest expectations.
  • Manage labor, costs, and budgets while maintaining accurate records of banquet functions and inventories.
  • Conduct departmental meetings and attend relevant hotel operations meetings to align with goals and policies.
  • Maintain cleanliness, maintenance, and safety standards, ensuring compliance with local, state, and federal regulations.
  • Recruit, induct, and evaluate staff performance, fostering a positive, supportive work environment.
  • Execute special projects and enforce operational policies and procedures to support hotel objectives.
  • Other duties ass assigned.

What do you bring to the role?

  • Minimum 5 years of banquet management experience; high school diploma required, hospitality degree preferred.
  • Proficient in food and beverage financial systems, controls, and Excel.
  • Passionate about hospitality with a customer service-driven mindset and ability to anticipate needs.
  • Strong team-building skills, promoting camaraderie and mutual trust through ethical and honest practices.
  • Excellent communication skills in English; bilingual abilities are a plus.
  • Composed and professional under pressure, with flexibility to work varied schedules, including nights, weekends, and holidays.
  • Physically able to stand, walk, and tour banquet areas for extended periods, as well as perform office tasks.
  • Dedicated to exceeding expectations and fostering a collaborative, guest-focused environment.

What's in it for you?

  • A free, well-balanced meal every shift
  • Discounted gym membership
  • Room discounts at Marcus Hotels & Resorts
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Paid time off
  • Flexible scheduling
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
  • And more

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

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