Customer Experience Specialist

6 days ago

Phoenix, Arizona, United States Arizona Humane Society Full time $45,000 - $55,000 per year

Customer Experience Specialist

The Arizona Humane Society is looking for a dedicated full-time Customer Experience Specialist to work Friday - Tuesday from 10:30 AM – 7 PM at our Nina Mason Pulliam South Mountain Campus as well as our Papago Park Campus. If you are a talented administrative professional who is passionate about providing excellent customer service for people and their pets, please continue to read more now.

Paws Up For Great Benefits

  • Competitive salary
  • Generous PTO program
  • Up to 8 paid holidays per year
  • 401(k) with employer contribution
  • Medical, Dental and Vision Plans
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
  • Discounts on veterinary services and other pet perks

A Day in the Life:

Our Customer Experience Specialist will act as our welcoming committee and first point of contact for visitors to our Campus. You will provide excellent customer experience to both internal and external customers. The person in this position will greet customers, answer questions, guide potential adopters through the beginning of the adoption process, manage the flow of adopters, Specialists and our waitlist, provide administrative support and be knowledgeable on all AHS and local programs and services to best guide customers and provide resources to the community. This person is flexible, friendly, and excited about working in a fast-paced environment – they are solutions driven and have a desire to provide the best support, resources, and outcomes for our customers.

Job Requirements:

  • High school diploma
  • One-year prior work experience in an administrative or receptionist role preferred.
  • Must have excellent written, verbal, and interpersonal communication skills
  • Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment) and Waitwhile to manage our customer flow.
  • Understanding retail and cash handling operations is a plus
  • Must possess excellent customer service skills and present a professional appearance and demeanor at all times.
    Must have the ability to multi-task in a busy environment.

Work Environment / Physical Demands:

There will be standing and walking required, as well as lifting up to 25 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Please apply with our quick 3 minute job application at Careers - Arizona Humane Society

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