Closing Front of House Team Member

5 days ago

New Haven, Connecticut, United States Chick-fil-A North Haven Full time

Benefits:
  • 401(k) matching
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms


Role Summary Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Benefits 
Free food 
Free college program 
Scholarship opportunities 
Leadership Development Opportunities  Sick time 
401(k)
Flexible scheduling 
General Responsibilities
  • Read, understand, and comply with all parts of the Team Member Handbook
  • Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
  • Execute FIFO (First In, First Out) model is being followed.
  • Protect the customer experience by ensuring packaging, food presentation, and quality are top-level.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Show up on time, have a great attitude, and work hard for your entire shift.
  • Constantly improve yourself by finding ways to do your work better and faster.
  • Proactively pursue the certification process and look for opportunities to be cross-trained.
  • Be responsible for filling your shift if you are not able to work.
  • Ensure your appearance is in compliance with the Handbook
  • Be a team player
  • Display good stewardship and a sense of ownership for the business
Requirements
  • Available to work until 11 pm at least three nights a week
  • Understand the expectations of Chick-fil-A customer service standards and operational excellence.
Skills
  • Outgoing and fun
  • Great attitude
  • Hard working
  • Dependable
  • Honest
  • Demonstrate leadership attributes
  • Team-player
  • Positive attitude & role model
  • Responsive to team's needs
  • Takes initiative
  • Works to serve others
  • Motivated to grow and to learn
  • Great verbal communicator
  • Outgoing/friendly/patient
  • Desire for ongoing training/education
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Able to lift pounds on a consistent basis

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