Patient Service Representative

All required qualifications must be included in the application materials.

Required Qualifications

• A minimum of four (4) years of experience or a combination of experience totaling four (4 years) in the following areas: Business college, office skills training, university level education, and/or clerical experience involving contact with the public.
• Experience in a medical, dental, administrative, social services, or customer service setting
• Must be fluent in English and in one of the following languages: Spanish, Somali, Vietnamese, Hmong, Lao, Dari, or Pashto (oral and written) Please list your language fluency on your resume. Upon hire, you will need to be able to pass a language test for your proficiency in English and the second language.

Preferred Qualifications

• Previous experience working with community health intake projects involving data collection and developing relationships with patients.
• Strong skills and experience with insurance verification and collecting data for electronic medical record (EMR) systems.

This position is responsible for processing registrations and admitting patients into the clinic for their appointments. This is a University of Minnesota position and is 100% on-site at the Community-University Health Care Center (CUHCC). The schedule will be Monday-Friday 9:00am to 5:30pm.

This is a AFSCME Healthcare position. Bargaining unit consideration begins on 11/6/25 and ends on 11/13/25.

Number of openings: 1

These employees will:

• Initiate the patient care episode and may help to begin the financial aspects of the visit (e.g., collecting co-pays, determining eligibility for the Sliding Fee Scale program, etc.) revenue cycle for the visit.
• Communicate a wide range of information to the patient about the organization's procedures, patient rights and access to care.
• The position adds functions and competencies which are at the core of the organization's need to helps to ensure that patients/consumers receive effective, understandable, and respectful care from all staff members effective, understandable, and respectful care that is Care will be provided in a manner compatible with their cultural health beliefs, and practices, and in their preferred language.

Responsibilities:

On any given day staff will be engaged in some or most of these tasks, but the task mix may vary from day to day depending on patient flow. These functions represent 100% of the effort. This is a patient-facing position.

20% - Checks-in patients, collects copays

20% - Validates coverage, and collects data for registration and household assessments, determines eligibility and accurately administers patient accounts.

15% - Schedules appointments.

15% - Answers switchboard, phone lines and redirects phone calls, as needed

30% - Communicates to patients, in their own language whenever possible or through interpreter, about essential elements in their care:

• Provides information about services, such as: access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for
  
  Sliding Fee Scale program, grant activities/group meetings.
• Collects documentation of informed consent to services, and rights and responsibilities of the patient and the organization.
• Provides information about the organization's consumer feedback, complaint and grievance procedures, and assists them to access these processes, as needed.
• Ensures the privacy of patient's health information and handles the release of protected health information, as requested.
• Provides access to services offered by the patient's Health Plan, if applicable (e.g. transportation, incentives).
• Shares info. and provides access to government benefits:
• Assists patients in filling out applications for Family Planning Waiver Program and MN Sure
• Follows-up on applications

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).