Guest Services Team Member: Oak Lake

3 days ago

Fair Oaks, California, United States Team Outsider Full time

Join Team Outsider's Guest Services Team

Are you passionate about creating unforgettable first impressions and delivering exceptional hospitality? Do you thrive in a fast-paced environment where you can connect with people from all walks of life? Join Team Outsider's Guest Services Team and help us create a welcoming and extraordinary experience for every guest at our growing network of campgrounds

Why You'll Love This Job:

  • Be the Face of Hospitality: Greet guests with a warm smile and ensure their stay is seamless and enjoyable from check-in to check-out.
  • Mix It Up: Enjoy a diverse role with a mix of guest interaction, phone communication, reservation management, and store operations.
  • Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.
  • Grow with Us: Develop your customer service and problem-solving skills with a fast-growing company in the outdoor industry.
  • Enjoy the Perks: Competitive pay, benefits, and potential on-site housing (where applicable).

About the Role:

As a Guest Services Team Member, you'll be the heart of our campground's hospitality experience. You'll welcome guests, answer their questions, assist with reservations and check-ins, handle store sales, and ensure a smooth and enjoyable stay for everyone who visits. Your friendly demeanor and passion for customer service will make a lasting impression and create a welcoming atmosphere for all.

What You'll Do:

  • Welcome with a Smile: Greet guests with enthusiasm, answer their questions, and assist with check-ins and check-outs.
  • Be a Problem Solver: Address guest inquiries and concerns with professionalism and efficiency.
  • Handle with Care: Follow procedures for reservations, store sales, and cash handling.
  • Keep it Organized: Maintain a clean and organized front office and store area.
  • Promote the Experience: Share information about local attractions, campground activities, and special offers.
  • Team Player: Collaborate with your fellow team members, alongside the Maintenance Lead to deliver exceptional guest experiences.

What We're Looking For:

  • Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
  • Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
  • Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
  • Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.
  • Team Player: Collaborative and supportive team member.

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Must be able to hear and speak clearly, and communicate comprehensively.
  • Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of time.
  • Must be able to stand for long periods of time (up to 80%).
  • Must be able to bend, stoop, kneel, crouch, and climb.

If you're ready to be part of a team that values hospitality, teamwork, and growth, we'd love to meet you Apply today and help us create unforgettable outdoor experiences.

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