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Operations Manager
2 weeks ago
TITLE:
Operations Manager
OVERVIEW:
Providing compassion and care isn't just our profession at PHRI, it's our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.
Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.
REPORTS TO:
CLASSIFICATION:
DATE APPROVED:
July 2025
LOCATION:
Washington D.C.
FTE
1.0
ENVIRONMENT/PHYSICAL DEMANDS
Standard Office / Sit, stand, walk, lift 15 lbs
POSITION SUMMARY:
The Operations Manager is responsible for the daily oversight and coordination of PHRI's operational functions, including administrative workflows, logistics, staff coordination, and facility support. This role ensures programs run smoothly and efficiently across departments and supports leadership with data-driven decision-making. The Operations Manager plays a key role in identifying inefficiencies, implementing process improvements, and fostering cross-functional collaboration to drive organizational effectiveness.
DUTIES AND RESPONSIBILITIES
- Manage administrative operations, logistics, and non-clinical workflows across multiple program sites.
- Supervise support staff and coordinate team assignments, schedules, and tasks.
- Monitor program delivery timelines, supplies, and documentation compliance.
- Ensure operational systems are in place to support clinical and administrative departments.
- Assist in developing policies and procedures for workflow efficiency and compliance.
- Collaborate with the Facility Manager on equipment, maintenance, and safety needs.
- Maintain vendor relationships and oversee service contracts.
- Support budgeting processes, cost control, and resource allocation.
- Generate operational performance reports and data dashboards for leadership.
- Facilitate cross-department communication and provide timely problem-solving support.
EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in business administration, healthcare management, or related field.
- 5+ years of operations or program management experience, preferably in a healthcare or nonprofit setting.
- Strong leadership, organizational, and project management skills.
- Proficiency with Microsoft Office, EMR systems, and workflow tools.
- Familiarity with HIPAA and healthcare regulatory standards.
- Proficiency in MS Office applications (Word, Outlook, Excel, Adobe) and various business software.
- Legally authorized to work in the U.S.A.
COMPETENCIES:
- Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business
- Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed
- Predict future trends and challenges, staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.
- Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
- Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.
AAP/EEO STATEMENT:
It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodation for qualified individuals with disabilities.
