Manager Exhibits Operations

NAHB is seeking a manager of exhibit operations to support the planning, logistics and execution of exhibit operations for the NAHB International Builders' Show (IBS) and related events. This individual will work closely with the Expositions & Sales team to coordinate day-to-day operational activities, oversee exhibitor service processes, and manage logistics from contracting through on-site execution. They will serve as a key liaison among exhibitors, vendors, service partners and internal teams, ensuring seamless coordination, strong customer service and a high-quality event experience.

Key Duties and Responsibilities

Exhibit Operations & Logistics

• Manage exhibitor operations for IBS, including contracts, space assignments, invoicing, exhibitor communications, service manuals, data accuracy in Momentus and coordination of deadlines and requirements.
• Partner with the general service contractor, convention center teams and other vendors to oversee floor plans, logistics, booth configurations, operational processes, and issue resolution.
• Serve as the primary point of contact for exhibitor inquiries, ensuring exceptional customer service, timely updates, and effective coordination across internal departments.

Sales Support

• Support the Expositions & Sales team by managing exhibit space inventory, processing contracts and payments, tracking sponsorship fulfillment, and generating sales and operational reports.
• Collaborate with marketing and sales teams to maintain accurate exhibitor listings, online floor plan updates, and pre-show outreach materials.
• Assist with client communications, sales follow-up, and other activities that enhance exhibitor engagement and support revenue goals.

On-Site Management

• Coordinate exhibitor registration, move-in/move-out schedules, show floor operations, and onsite service delivery during IBS.
• Oversee vendor partners and temporary staff to ensure efficient, professional execution of on-site logistics.
• Provide high-quality customer service and timely issue resolution to exhibitors and partners throughout the event.

Post-Show & Administrative Support

• Contribute to post-show analysis, reporting and process improvement to strengthen future operational performance.
• Maintain documentation of procedures, vendor information and exhibitor feedback, and support departmental planning and strategic initiatives.
• Participate in cross-departmental coordination to enhance overall exhibitor operations and event experience.

Preferred Skills

• Experience in exhibit operations, trade show management or event logistics, including working with general service contractors and convention center operations.
• Knowledge of exhibitor sales processes, sponsorship fulfillment and customer service expectations within large-scale events.
• Strong organizational and multitasking skills with the ability to manage competing priorities under tight deadlines.
• Excellent communication, negotiation and relationship-management abilities for working with exhibitors, vendors, staff and external partners.
• Proficiency with event management software, preferably Momentus, and familiarity with digital platforms for data management, communications and reporting.
• Experience in trade associations, B2B events or the home building industry is preferred.

Qualifications

• Bachelor's degree in event management, business, marketing, communications or related field.
• 3-5 years of experience in trade show or event operations; large-scale association or B2B event experience preferred.
• Demonstrated ability to support the planning, coordination and execution of complex projects from inception to completion.
• Ability to work independently and collaboratively, with a commitment to delivering high-quality customer service.
• Willingness to travel and work extended hours during on-site event operations.