Front Office Manager

2 weeks ago

Fort Lauderdale, Florida, United States Kolter Hospitality Full time $40,000 - $80,000 per year

Overview:
A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.

Performance Expectations

  • Manage all aspects of front desk operations for assigned shift.
  • Ensure all front office team members deliver the brand promise and provide exceptional guest service.
  • Assist in greeting and checking in guests.
  • Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
  • Responsible for the hiring, training, and coaching and discipline of the front office team.
  • Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
  • Assist in ensuring an accurate payroll of front office department.
  • Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
  • Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
  • Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
  • Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance.
  • Work with housekeeping and engineering to block rooms as necessary for maintenance.
  • Report any items in need of repair.
  • Follow all safety procedures while working.

Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while working in a fast-paced environment.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company

Passionately provide personalized guest service

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

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