Merchandise Business Operations Manager

Job Title: Business Operations Manager

About HYBE America:

HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world's most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.

Position Overview:

The Business Operations Manager plays a critical role in enabling the Merch Business department to achieve operational excellence, financial discipline, and consistent execution across all merchandise projects. This role manages P&L, budgets, forecasts, and business reporting while providing strategic financial insights to support decision making. The ideal candidate combines strong analytical skills with a pragmatic, hands-on approach to creating structure and clarity in a fast-paced, evolving environment. This is a pivotal role that will help expand HYBE artists' vision, identity, and brand presence through merchandise, strengthening fan engagement and driving our business growth in North America.

Key Responsibilities:

• Develop short and long-term business plans, setting milestones and tracking progress against targets.
• Create annual budgets and rolling forecasts for each artist and merchandise project.
• Review monthly actuals vs. budget, analyze variances, and recommend actions to drive profitability and efficiency.
• Build robust financial models and scenario analyses to evaluate new revenue streams, partnerships, or market expansions.
• Prepare detailed sales recaps, margin analyses, and P&L reports; manage royalty and intracompany settlements with accurate reconciliation of sales, costs, and inventory data.
• Develop, implement, and refine standard operating procedures to ensure clear, efficient workflows.
• Support contract drafting, review, and compliance monitoring to ensure financial and operational alignment.
• Collaborate closely with cross-functional teams to maintain alignment on budgets, timelines, and deliverables.
• Identify areas for operational improvement and proactively recommend and implement solutions.

Qualifications:

• Bachelor's degree in business administration, finance, or related field.
• 7+ years of experience in business operations, project management, FP&A, or management consulting.
• Demonstrated ability to analyze and convert complex data into actionable insights and reports.
• Strong proficiency in Excel and financial modeling; comfortable managing large, complex datasets.
• Experience preparing P&L recaps and tracking project-level performance.
• Proven ability to develop and improve operational processes across teams.
• Excellent written and verbal communication skills; able to work with all levels of the organization.
• Practical understanding of the entertainment or merchandise business is preferred.

It's a bonus if you have:

• Bilingual proficiency in Korean and English.

Don't match every skill listed? Almost nobody does Think you're a good fit anyway? Please let us know.

Salary Range:

The salary range for this job is $100,000 to $130,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.

Why Join Us:

At HYBE America, you'll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You'll work with some of the world's most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.

Benefits:

• Medical, dental, and vision insurance
• Company 401(k) match up to 5%
• Flexible paid time off
• FSA
• Life insurance
• Wellhub membership that gives you access to gyms and fitness studios
• Excellent parental leave policies

**HYBE America is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values and cultural fit. We are committed to providing employees with a work environment free of discrimination and harassment.**

Salary Range: $100,000-$130,000/year