E-Commerce Fulfillment Manager
1 week ago
E-Commerce Fulfillment Manager
Location: Los Angeles, CA
Position Type: Full-Time
About Hype and Vice
Hype and Vice is a fast-growing, fashion-forward apparel company that blends trend-driven styles with officially licensed collegiate and professional sportswear. With over 400 licenses including NCAA, NBA, and MLS, we are redefining team spirit by creating stylish, high-quality apparel that resonates with today's consumer. Our products are sold through a combination of direct-to-consumer, wholesale, and retail partnerships across the country.
As we continue to scale our operations, we are seeking a highly organized and proactive Order Fulfillment Manager to oversee the day-to-day operations of our direct-to-consumer (DTC) fulfillment process.
Position Overview
The Order Fulfillment Manager will be responsible for managing our entire online order process from start to finish — including picking, packing, and shipping all direct-to-consumer orders through Shopify. This individual will be accountable for ensuring timely and accurate deliveries, maintaining inventory integrity, and leading the warehouse team in an efficient and organized manner.
This role requires strong leadership capabilities, a process-driven mindset, and excellent communication skills. Prior management experience in a warehouse or fulfillment environment is essential. Spanish language proficiency is strongly preferred.
Key Responsibilities
- Oversee and manage the full order fulfillment workflow for all DTC orders
- Ensure all orders are picked, packed, and shipped in a timely and accurate manner
- Supervise and support the fulfillment team, providing daily direction and performance feedback
- Maintain organized inventory systems and communicate proactively regarding inventory levels and discrepancies
- Utilize Shopify and shipping software to process and track orders efficiently
- Monitor fulfillment KPIs and identify areas for improvement in speed, accuracy, and cost-effectiveness
- Collaborate with cross-functional teams, including operations and customer service, to ensure a seamless customer experience
- Implement and uphold best practices for safety, cleanliness, and productivity in the warehouse
Qualifications
- Minimum 3 years of experience in e-commerce order fulfillment or warehouse operations
- Demonstrated experience managing or supervising a team in a high-volume environment
- Proficiency with Shopify and shipping platforms (e.g., ShipStation, EasyPost, etc.)
- Highly organized with strong attention to detail and the ability to multitask effectively
- Comfortable working in a fast-paced, growth-oriented company
- Bilingual (Spanish/English) preferred
- Strong problem-solving skills and a proactive, hands-on approach
What We Offer
- Opportunity to be part of a rapidly growing brand with a strong mission and vibrant culture
- A collaborative and entrepreneurial team environment
- Competitive compensation
- Employee discount on all products
- Room for growth and advancement within the company
Job Type: Full-time
Pay: $60, $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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