Clinical Services Specialist, Kidney Transplant, Full Time, First Shift

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

Kidney Transplant Clinical Services Specialist (CSS)

• Coordinate and track all administrative and logistical components of transplant patient workflows across pre- and post-transplant phases.

• Prepare and maintain patient charts, referral packets, and required documentation for clinical review and committee processes.

• Manage scheduling and coordination of testing, specialty consults, and follow-up appointments in collaboration with RNs and providers.

• Serve as a primary communication hub for patients, referring providers, outside facilities, and internal transplant teams.

• Ensure accuracy, completeness, and timely entry of data in the EMR, transplant databases, and regulatory tracking systems.

• Facilitate receipt and routing of records, imaging, labs, and outside documentation needed for transplant decision-making.

• Support compliance with UNOS, CMS, and institutional requirements through documentation management and audit readiness.

• Identify workflow gaps and assist with process improvement initiatives to enhance efficiency, patient experience, and team productivity.

PATIENT POPULATION - (CLINICAL ONLY) 

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Administration:

• Answer telephone and direct to correct person if needed.
• Manage Outlook Calendar for providers within the clinic
• Communicate with patients via phone and in person regarding scheduling related matters.
• Manage office incoming mail
• Prepare charts/Obtain records for upcoming clinic
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Training of new employees/internal transfers when needed.

Scheduling:

• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.

Data Management:

• Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Track, obtain, and follow up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.

Pre-Visit Planning, Preparation, and Registration:

•  Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Complete any required documentation.
• Perform pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.

Other Duties as assigned

Minimum Required: High School Diploma or GED. Preferred: Associates Degree. | Minimum Required: 2 Years equivalent experience. Preferred: 3 - 5 Years equivalent experience.

Required Skills and Knowledge: Excellent customer service skills. Ability to multitask and work independently. Excellent interpersonal skills. Ability to train others as needed.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today 

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at  

UC Health is an EEO employer.