Membership Service Representative

Membership Service Representative

Location: San Antonio, TX / Non-Exempt 

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.   

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.  

The position will be responsible for supporting the client retention initiatives of the Spurs Membership Team. This position plays an integral role in delivering exceptional service and enhancing the overall member experience on game nights and during special events. The ideal candidate will be passionate about customer service and demonstrate strong interpersonal, problem-solving, and communication skills. The successful candidate will embody the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, and a commitment to continuous growth.

What You'll Do: 

• Provide exceptional game night support for Spurs Season Ticket Members, primarily at Season Ticket Headquarters, to ensure an elevated fan experience.
• Support the Season Ticket Service & Retention Team with client retention initiatives, including the execution of special events and fulfillment of member benefits.
• Utilize Archtics Ticketing System and CRM platforms to document fan interactions accurately and efficiently.
• Streamline communication by managing service requests and coordinating with the appropriate departments to ensure timely resolutions.
• Serve as a liaison between Spurs Sports & Entertainment and Season Ticket Members to resolve in-game service concerns and enhance overall satisfaction.
• Perform additional duties as assigned to support the Membership and Retention Team.

Who You Are:  

• Flexible schedule with the ability to work a minimum of 20 hours per week (2–3 days), including evenings, weekends, and game nights as needed.
• Reliable transportation to and from work and event locations.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; able to quickly learn new systems and software.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, detail-oriented, and proactive in completing assignments with minimal supervision.
• Demonstrates professionalism and the ability to work effectively with diverse individuals, teams, and departments.
• Adapts easily to changing priorities, projects, and member needs while maintaining a positive attitude.

Physical Requirements:

• Frequently operates a computer and other office equipment.
• Required to move within the arena and office environment, particularly on event days.
• Ability to lift/push/pull up to 50 lbs. as needed for event setups.

In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.  

If you don't have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply   

*SS&E is an Equal Opportunity Employer* 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.