Vice President of Retail Operation

24 hours ago

Providence, Rhode Island, United States Manufacturing Full time


We are seeking a Vice President of Retail Operations to lead the coordination, optimization, and standardization of all operational practices across our retail locations. This executive-level role is critical to driving customer satisfaction, maximizing operational efficiency, and scaling the business for long-term growth. The ideal candidate is a strategic operator who thrives in fast-paced, multi-unit environments and has a strong focus on team leadership and cross-functional collaboration. This individual will work closely with senior leadership to enhance employee performance, improve store-level execution, and ensure alignment with overall business objectives.

What's in it for you?

You will be at the forefront of shaping the future of our retail experience. This is a unique opportunity to build and scale a team, create best-in-class operational standards from the ground up, and directly impact the company's growth and success. You'll work with a passionate leadership team and have the autonomy to implement data-driven strategies that will improve everything from employee performance to customer satisfaction. Your regular presence in our stores will allow you to see the direct results of your efforts, making this a truly rewarding and impactful role.

Responsibilities include:

  • Developing and adapting a strategy of best-practice standards and policies for each store, and ensuring all staff are trained on and adhere to these standards.
  • Providing clear, motivating, and consistent communication to guide retail associates, store managers, and regional leaders in effectively implementing new programs.
  • Managing third-party vendors for footprint expansion and new store buildouts, including onboarding, contracting, budgeting, and performance management.
  • Maintaining an ongoing physical presence among the stores to ensure operational excellence.
  • Designing semi-permanent and temporary layouts of store merchandise based on best-practice strategy and brand standards.
  • Managing costs by performing ongoing inventory, labor, shrinkage, and operational analysis.
  • Preparing timely inventory, sales, operational, and payroll forecasting while interpreting financial reports to ensure optimal sales performance and profits.
  • Identifying underperforming metrics and generating strategic solutions that leverage existing tools and resources.
  • Attracting, hiring, training, coaching, and retaining a diverse team of top talent while fostering a high-performance environment.
  • Ensuring optimal stock levels are maintained based on sales history and expected trends.
  • Collaborating with cross-functional teams to design and drive consistent brand messaging and customer experiences through continuous training and in-store tactics.

Compensation: Pay for this position is $140,000$160,000. Your final compensation will be determined by several factors, including your education, work experience, location, specific job duties, and certifications.

Benefits: Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies).

This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY

Equal Opportunity: The company's commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.


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