Account Manager

About Alameda Municipal Power
In 1887, the City of Alameda paid $20,000 for the installation of 13 streetlights and a 90-kw generating station to power them. And with that, the oldest public electric utility west of the Mississippi was created. Today, the City of Alameda is still in the power business and still a trendsetter. Now known as Alameda Municipal Power (AMP), we have survived over a century and a quarter of utility mergers that created behemoths in other places.

AMP has provided safe reliable power at lower rates without sacrificing service to power our community. We maintain local control so that we can re-invest in the island and provide value to enrich our lives, businesses, and the community.

We've seen a lot of change in 130 years, but through it all there's been one constant: We're as committed today to delivering safe and reliable electricity to the residents and businesses of Alameda as we were in 1887. We'll continue to invest in new and improved ways of doing business to manage costs, improve our service, and improve the environment.

About The Division
The Customer & Energy Resources Division is responsible for advancing Alameda Municipal Power's commitment to sustainability, customer service, and community engagement. The division oversees the procurement of 100% clean power and leads electrification and energy efficiency initiatives that support the City of Alameda's Climate Action and Resiliency Plan. In addition, the division manages key customer-facing functions, including communications, account services, and programs that promote renewable energy adoption and grid resiliency. Through innovative partnerships and a strong focus on customer experience, the division plays a vital role in helping Alameda transition toward a cleaner, more sustainable energy future.

About The Position
Alameda Municipal Power (AMP) is seeking an outgoing and community-minded professional to join our team as an Account Manager. In this highly collaborative role, you'll serve as one of AMP's primary customer advocates, building and maintaining strong relationships with our business and government customers while supporting electrification, energy efficiency, and sustainability goals across Alameda. Because AMP is a small, close-knit organization, this position offers a dynamic opportunity to work across multiple departments, including Programs and Communications, Customer Service, Engineering and Operations, and System Operations, to deliver exceptional service and resolve complex customer needs. The ideal candidate thrives in a team environment, demonstrates flexibility to support the broader organization, and enjoys engaging the local business community through partnerships. This is an exciting opportunity for someone who is energized by community engagement, customer advocacy, and collaboration to enhance AMP's trusted relationship with the businesses and institutions that power Alameda.

Benefits Of Employment
For a comprehensive list of benefits, see the Benefit Matrix here

• CalPERS Retirement: Classic Members: 2% at 55 formula, 8.868% contribution; New Members 2% @ 62 formula, 8.25% contribution.
• Medical: The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available, with a generous City contribution towards medical premiums.
• Dental: Comprehensive dental coverage provided to employees and their eligible dependents.
• Vacation: Starting with 75 hours annually and increasing with years of service.
• Management Incentive Leave: 27 hours of management leave per fiscal year.
• Holidays: 11 City Holidays
• Floating Holidays: 4 days
• Sick Leave: 90 hours annually; unused sick leave is converted to service credit at retirement.
• Deferred Compensation: Up to 1% 457(b) matching City contribution after 1 year of continuous service.

This is a journey-level professional classification in the Alameda Municipal Power Department. It is distinguished from the Senior Account Manager in that the latter works with key accounts and the largest and most complex business and government customers and serves in a lead capacity for the Account Management team. Positions in the Account Manager classification typically work with commercial and government customers and may also work with residential customers on complex and escalated issues.The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification or is similar or closely related to another duty statement.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Duties

• Establish and maintain positive relationships with business and government customers to meet customer satisfaction goals; proactively assess account needs through consistent direct customer contact (e.g., calls, site visits, email, presentations); assist with the development and maintenance of strategic account plans.
• Promote, advise and support building and transportation electrification, education and training programs and rebates and incentives to advance carbon reduction goals.
• Analyze customer operations, energy usage data and billing history to identify trends; advise customers on pricing structures, technical solutions, causes of high usage/demand, and beneficial utility programs, services and technologies; provide applicable guidance in improving energy efficiency.
• Provide a single point of contact for business and government customers; manage issue resolution; communicate critical information to customers such as planned outages, vegetation management, changes that affect billing, program changes, etc.
• Cover on call outage communications on a rotating basis.
• Promote AMP programs by participating in business and community outreach events (including evenings and weekends); make multi-media presentations to customers and stakeholders; assist in the development of sales and outreach strategies; and coordinate with marketing staff on development of program marketing materials.
• Identify opportunities for promotion of AMP programs and services with future/new development and may provide meeting facilitation with applicable staff and developers.
• Provide qualitative and quantitative information and reports to AMP staff regarding customer usage and needs for program development, sales/revenue forecasting, rate development, etc.
• Maintain up-to-date knowledge about the electric industry, market segment trends, and new/upcoming technology including electric vehicles/chargers, building electrification and solar/storage.
• Develops and executes account plans with measurable objectives (e.g., electrification adoption, energy efficiency savings, customer satisfaction), and reports progress via agreed-upon KPIs.
• Implements customer programs consistent with state and local climate mandates and AMP's strategic plan.

Other Duties

• Perform related duties and projects as assigned.

WORKING CONDITIONS

• Work is performed in an office, business and/or client location setting.
• Occasional exposure to wet or humid conditions; extreme cold or extreme heat.
• Occasional exposure to fumes or airborne particles, and vibration.
• Noise level is usually moderate, ambient office sounds such as speaking, working office equipment, and software.
• Frequent public and customer interaction facilitating and participating in business and community events, performing B2B sales, and maintaining existing accounts.
• May be required to work irregular hours or respond to emergencies and/or outages after hours.

PHYSICAL DEMANDS

• Sitting or standing for extended periods of time including but not limited to long distance travel with extended periods in a motorized vehicle.
• Dexterity of hands and fingers to operate objects, controls, and/or tools such as but not limited to a computer, computer keyboard, and standard office equipment.
• Occasional lifting, pushing, or pulling objects up to 25 pounds.
• Vision abilities or ability to interpret, read, and maintain various documents, such as files and reports, in electronic and non-electronic formats.
• Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop, crouch, squat, crawl, walk; twist and bend from the waist.
• Fieldwork may involve mobility on uneven terrain.
• Hearing and speaking to present and exchange information and communicate in person and by telephone with clients, businesses, and partners.Education/Experience

Required
Any combination of education and experience likely to provide the required knowledge and abilities; a typical way to obtain the knowledge and abilities would be:

Education: Graduation from an accredited four-year college or university with major course work in engineering, energy resource management, economics, environmental studies, business administration, or a related field.

Experience: Three years of progressively responsible professional experience in account management, business development, or program/project management in the utility industry or related field.

Knowledge

Knowledge of principles and practices of customer relationship management; public relations, customer service, and principles and practices of electrification and electric utility programs and services; principles and practices of energy resource management; electric utility economics and demand-side management for commercial and industrial applications; residential, commercial, and industrial business energy needs; equipment, products, and services related to electrification, energy efficiency and energy resource management; public speaking and presentation skills using a variety of media; effective methods of communications both oral and written; modern business computer operations and applications including input and retrieval of information using word processing, spreadsheet, database, and presentation programs such as Microsoft Word, Excel, and PowerPoint; and modern communication technologies and media including smart phone, email and internet.

Abilities
Ability to build and maintain relationships with a variety of customers; develop sales/marketing strategies; conduct "cold calls" and outreach; read and interpret contracts, financial data, utility rates and billing, building plans, and other related technical data; read and interpret state and federal regulations and assess impacts on utilities and customers; interpret and apply established policies, procedures, codes, and regulations; fully understand utility programs and services and match these programs and services with customer needs; analyze and evaluate programs, services, trends, and business processes; organize data for analysis and presentation to staff, customers, and other stakeholders; perform mathematical and statistical calculations; establish and maintain accurate records; handle multiple priorities, organize workload, and meet deadlines; exercise independent judgment and work with minimum supervision; work independently and on a team; perform both complex and routine work with speed and accuracy; draw valid conclusions and make appropriate and reasonable recommendations; communicate clearly and concisely, both orally and in writing; establish and maintain tactful, courteous, and effective working relationships with employees, public officials, other departments and agencies, businesses, and the general public; proficiently utilize modern work related technology and business computer applications; and maintain level of knowledge required for satisfactory job performance.

Special Requirements

Willingness and ability to work outside regular scheduled hours to meet operational needs.

Other Requirements
Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee's ability to get to/from various work locations in a timely manner, is necessary to perform the essential functions of the position.