WFH Customer Service/ Help Desk Associate

1 day ago

Princeton USA, United States Fullcrhum Bio Tech Ltd Full time $35,000 - $65,000 per year


We are looking for a dedicated Customer Service/Help Desk Associate to join Fullcrhum Bio Tech Ltd, a leading company in the Architecture/Planning industry. In this role, you will play a crucial part in ensuring customer satisfaction by providing timely and effective support. You will have the opportunity to work on a variety of projects and interact with clients to address their inquiries and concerns, making this position vital to our company's success.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide technical support and troubleshoot issues related to products or services.
  • Document all customer interactions and maintain accurate records in the database.
  • Collaborate with other team members to resolve complex customer issues.
  • Ensure customer satisfaction by following up on resolved issues.
  • Identify and escalate priority issues to the appropriate channels.
  • Assist in creating help desk resources and FAQs for customers.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Requirements:
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well in a team environment.
  • Basic technical knowledge to troubleshoot common customer issues.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to multitask and prioritize tasks effectively.
  • Experience in customer service or a related field is a plus.
  • Proficiency in using help desk software and CRM systems.

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