Senior Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express US Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

How will you make an impact in this role?

The Senior Manager will be responsible for supporting both the Banking Product Team and Deposit Oversight & Governance Team by providing data and analytics support for a wide range of operational needs. This includes control monitoring, audits, regulatory exams, incident management, and other essential governance initiatives. The role is a key partner in ensuring operational rigor, risk management, and compliance while also driving data-driven improvements across Consumer Banking.

Key Responsibilities:

• Provide analytics support for control monitoring, audits, exams, incident management, and other governance needs.

• Act as a project manager to coordinate and deliver key oversight and governance initiatives.
• Automate and streamline control monitoring processes.
• Identify and implement improvements to analytics oversight processes.
• Present insights and recommendations to senior banking leadership in a clear and compelling way.

Minimum Qualifications:

• 5+ years of relevant analytics experience, with exposure to risk management, controls, or governance functions.

• Proven ability to ensure accuracy when working with large, complex datasets, including developing robust data validation processes.
• Experience supporting audits, regulatory exams, or incident management processes.
• Strategic thinker with strong problem-solving and business acumen.
• Self-starter with high energy, proactive mindset, and ability to work under pressure.

• Skilled in translating analysis into actionable insights for diverse audiences.

  
  
  Preferred Qualifications:
   

• Experience in financial services oversight, compliance, or governance-related analytics.

• Strong relationship-building and leadership skills, with ability to influence across teams.
• Excellent communication skills, including written presentations and executive-level storytelling.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6%25 Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.