Order Fulfillment Specialist

15 hours ago

Orlando, Florida, United States JSG (Johnson Service Group, Inc.) Full time

Johnson Service Group (JSG), a nationally recognized professional recruiting firm is assisting our global manufacturing client with an
onsite
Order Fulfillment Specialist in Orlando, Florida.

Summary
Receives, processes, tracks and reports status of customer quote requests and orders in accordance with customer service standards as well as maintains information exchanges and communications with all groups and organizations contributing to the fulfillment of material demands.

Responsibilities

  • Receives and processes customer requests while ensuring that information is clearly transferred internally
  • Prepares and reviews quotes/proposals
  • Receives, prioritizes, and processes customer orders
  • Generate specific and clear customer requirements
  • Regularly provide status reports for outstanding orders
  • Schedules and releases orders for shipments
  • Prepares invoice/billing document per order terms
  • Provide prompt resolution of customer issues with regard to warranty, deficiencies and other contract/purchase order issues
  • Regularly provide status reports
  • Provide after-hours support for emergencies
  • Work closely with internal teams to develop and establish a centralized tracking system
  • Support the development and improvement of processes and procedures and document process descriptions
  • Provide assistance with the investigation and resolution of routine problems
  • Ensure systems of record are fully utilized, maintained and are kept accurate

Qualifications

  • Bachelor's Degree is required
  • Prior work experience in fast-paced environment, ideally customer service
  • Fluent in Spanish and English would be very beneficial
  • Basic knowledge of manufacturing techniques and capabilities

Additional Information

  • Contract position for a minimum of one year with possibility of conversion or extension
  • Health benefits are available after 30 days of contract employment as well as 401k access

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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