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Help Desk Analyst II
2 weeks ago
We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.
Responsibilities:
• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.
• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.
• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.
• Perform upgrades and maintenance on Windows servers while ensuring system reliability.
• Support and manage O365 and Active Directory environments to enhance user access and system functionality.
• Handle service desk tickets efficiently by diagnosing and resolving technical problems.
• Collaborate with team members to provide clear communication and effective solutions for IT challenges.
• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.
• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.
• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
• Proficiency in Active Directory and O365 environments.
• Solid understanding of Microsoft Windows 10 and related systems.
• Experience in troubleshooting basic IT issues and managing service desk tickets.
• Knowledge of firewall administration and network troubleshooting.
• Familiarity with Microsoft SharePoint and its application in user support and administration.
• Industry certifications, such as CompTIA A+, Network+, or Microsoft, are highly desirable.
• Strong communication skills to effectively interact with team members and users.
• Ability to adapt to various IT-related tasks and responsibilities with confidence and efficiency.
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