IT Help Desk-Conyers, GA-Hybrid
5 days ago
Job Title: IT Help Desk / Call Center Analyst
Location: DDS Headquarters – Conyers, GA (Local candidates only)
Type: Onsite | Contract
Bilingual (Spanish) Preferred
Overview:
Seeking an experienced IT Help Desk Analyst with Call Center experience to provide Tier 1 technical support to internal and external users in a fast-paced, customer service–focused environment.
Responsibilities:
- Handle high-volume support calls and resolve Tier 1 hardware, software, and connectivity issues.
- Troubleshoot and assist with Outlook, MS Office, Windows 7/10, and Apple iOS.
- Provide external user support for website access, password resets, and online account management.
- Monitor and manage ticket queues, escalate issues as needed, and ensure timely resolution.
- Deliver exceptional customer service and document all support activities.
Qualifications:
- 2+ years IT Help Desk / Call Center experience (required)
- 2+ years hands-on troubleshooting (Outlook, MS Office, Windows)
- Vocational/Technical degree in Computer Technology or related field
- Knowledge of Apple iOS
- Strong communication and customer service skills
- Spanish bilingual preferred
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