IT Help Desk-Conyers, GA-Hybrid

5 days ago


Atlanta, Georgia, United States Infoorigin Inc Full time $40,000 - $60,000 per year

Job Title: IT Help Desk / Call Center Analyst

Location: DDS Headquarters – Conyers, GA (Local candidates only)

Type: Onsite | Contract

Bilingual (Spanish) Preferred

Overview:

Seeking an experienced IT Help Desk Analyst with Call Center experience to provide Tier 1 technical support to internal and external users in a fast-paced, customer service–focused environment.

Responsibilities:

  • Handle high-volume support calls and resolve Tier 1 hardware, software, and connectivity issues.
  • Troubleshoot and assist with Outlook, MS Office, Windows 7/10, and Apple iOS.
  • Provide external user support for website access, password resets, and online account management.
  • Monitor and manage ticket queues, escalate issues as needed, and ensure timely resolution.
  • Deliver exceptional customer service and document all support activities.

Qualifications:

  • 2+ years IT Help Desk / Call Center experience (required)
  • 2+ years hands-on troubleshooting (Outlook, MS Office, Windows)
  • Vocational/Technical degree in Computer Technology or related field
  • Knowledge of Apple iOS
  • Strong communication and customer service skills
  • Spanish bilingual preferred


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