Card Fraud Strategy – 1st Party Fraud

7 days ago

Wilmington, Delaware, United States JPMorgan Chase Full time

Bring your expertise to JPMorganChase. As part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.  Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Executive Director within the Fraud Strategy Team, you will lead a team responsible for designing and managing fraud strategies, capabilities, and processes including working with Product and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

Job Responsibilities

  • Manage and enhance 1st Party Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency 
  • Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance
  • Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection 
  • Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance
  • Stay on top of the industry trends and adopt industry best practices
  • Build a high performing team through recruiting and developing talents

Required qualifications, capabilities, and skills

  • 10+ years of experience in credit or fraud risk management
  • Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners
  • Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions 
  • Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions
  • Strong process management and project management skills with the ability to drive capability development
  • Strong people leadership skills with proven track record of building a high performing team
  • Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders
  • Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

Preferred qualifications, capabilities, and skills

  • Product management experience is a plus

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