Administrative Assistant

6 days ago

Estes Park, Colorado, United States Hoch Resorts Full time

Office Administrator – Hotel Back Office Support

Full-Time or Part-Time | On-Site | Reports to Operations Manager

About Us

Hochstetler Resorts is a family-owned group of boutique hotels in Estes Park, including Silver Moon Inn, Hotel Estes, Appenzell Inn, and Estes Mountain Inn. We've been operating in the Estes Valley for over 25 years and are known for warm, genuine hospitality and hands-on, family-led leadership. As a small and growing company, we value team members who are adaptable, motivated, and enjoy working in a collaborative, people-first environment.

Position Overview

We are seeking an Office Administrator – Hotel Back Office Support to help keep our multi-property operations running smoothly behind the scenes. This role focuses on administrative support, OTA (Online Travel Agency) management, folio review and reconciliation, inventory control, purchasing, and group coordination.

Depending on experience, additional responsibilities may include systems support, internal reporting, training support, and vendor management.

Back office hotel experience is required.

Roles and responsibilities may vary depending on the candidate's experience and whether the position is part-time or full-time. This is an in-person position with an office workspace located on site at our hotels in Estes Park. Must have availability to work nights and weekends, as needed.

Primary Responsibilities

  • Manage OTA listings , Expedia, etc.) and ensure accurate inventory across systems
  • Review guest folios for accuracy, identify and correct folio errors, and assist with billing processes
  • Support reconciliation of daily revenue and postings between PMS, OTAs, and accounting
  • Help develop and maintain a training program to support front desk staff in catching and preventing folio and billing errors
  • Assist with group reservations and group blocks, including rate loading, rooming lists, and communication with front desk/operations
  • Support inventory control and purchasing for multiple hotel locations
  • Process food, beverage, supply, and staff housing orders
  • Maintain vendor relationships and monitor purchasing and cost controls
  • Provide reporting and administrative support to managers and ownership
  • Adapt to additional office tasks and operational projects as the business grows

Required Qualifications

  • Back office hotel experience required, with familiarity in hotel administration and/or operations
  • Experience with hotel PMS systems and OTA extranets strongly preferred
  • Strong organizational skills and attention to detail, especially with numbers and guest folios
  • Ability to spot and correct errors in postings, billing, and reconciliations
  • Proficiency in Excel and/or Google Sheets
  • Reliable, self-motivated, and comfortable managing shifting priorities across multiple properties
  • Comfortable working in a family-owned, hands-on hospitality environment

Pay: $ $25.00 per hour

Expected hours: 15.0 – 40.0 per week

Benefits:

  • Health insurance
  • Paid time off
  • Retirement plan

Work Location: In person

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