Charter & Specialty Services Assistant Manager

Rolling V Bus Corp.

The Charter & Specialty Services Assistant Manager is responsible for assisting in the managing all aspects of Rolling V's Non-School Transportation and Charter Operations based at the South Fallsburg Terminal. This position oversees transportation contracts including ARC, Sullivan County Pre-K, Move Sullivan Transit, Paratransit services, and the Charter Division (School Bus, Motor Coach, and specialty vehicles).

The role involves dispatching, driver and vehicle scheduling, vehicle preparation, payroll, billing, administrative reporting, passenger management, and customer service for both contract-based and charter transportation services. This position requires cooperation with Terminal Managers, Shop Managers, and contract personnel while participating in company-wide training programs and manager meetings.

The Charter & Specialty Services Assistant Manager will work with the Manager to hire and discipline as needed and is expected to drive and/or monitor routes during staffing shortages.

Key Responsibilities:Dispatching & Scheduling:

• Manage scheduling of drivers, attendants, and vehicles for all assigned routes and charter trips.
• Schedule and coordinate County Pre-K, Paratransit, Move Sullivan, and Charter moves as needed.
• Maintain accurate dispatch logs, route packets, and crew sheets.
• Coordinate with maintenance staff for DOT inspections and preventive maintenance.
• Ensure compliance with driver Hours of Service (HOS) limits on all transit and charter routes.
• Use emergency communication systems for route delays, early dismissals, or closures.
• Oversee all aspects of the Charter Division including bookings, reservations, dispatching, trip reconciliation, and billing.
• Provide customer service for charter clients, including quoting and scheduling.
• Maintain cooperation with other terminals and shop managers for vehicle and staff availability.
• Develop cross-training opportunities between charter and other operational staff.

Administrative & Office Management:

• Ensure timely and accurate submission of driver payroll, attendance, and trip tallies.
• Manage attendance sheets, billing records, and document archiving according to contract and regulatory retention requirements.
• Coach and support drivers on operational policies and onboard technologies.
• Handle customer concerns and passenger discipline issues in cooperation with drivers and attendants.
• Maintain a professional, organized, and clean office environment.

Staff Supervision & Training:

• Assist in hiring and training drivers and staff.
• Resolve employee concerns, behavior issues, and assist with route-related incidents.
• Lead or participate in driver meetings, intervention meetings, and training sessions.
• Provide LYTX coaching and technology training to drivers.
• Support new hire onboarding and ongoing employee development.

Operational Compliance & Safety:

• Ensure that all operational activities comply with company, NYS Office for People with Developmental Disabilities, and DOT regulations.
• Oversee safe handling and proper maintenance of equipment including car seats, wheelchair straps, and onboard technology.
• Monitor weather and road conditions, adjusting schedules and communicating updates as needed.

Skills & Qualifications:

• Excellent organizational, administrative, and customer service skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Able to learn and become proficient in new software technologies quickly.
• Strong verbal and written communication.
• Ability to analyze data, manage processes, and solve problems efficiently.
• Positive leadership, team-building, and conflict resolution skills.
• Experience in transportation or logistics operations preferred.
• Valid CDL Class B with P & S endorsements (or ability to obtain within one year of hire).
• Knowledge of DOT, OPWDD, and NYS transportation compliance preferred.

Work Schedule:

Salaried position considered 10 hours daily, 5 days a week, 12 months a year.
Primarily 6:00 AM – 4:00 PM weekdays, with additional hours as needed for operational issues, charter demands, emergencies, or weather events.
Availability to drive routes, monitor vehicles, or assist with dispatch in short-staffed situations is required.

Compensation & Benefits:

Starting annual salary: $60,406

Comprehensive benefits package including health insurance, paid time off, and retirement options.

Equal Opportunity Employer:

Beacon Mobility and Rolling V Bus Corp. are equal opportunity employers committed to diversity and inclusion. Employment decisions are made based on qualifications, merit, and operational needs.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Rolling V is a family-owned and managed full-service transportation company based in the Catskills region of New York State. While we are known for exceptional school bus services, we also provide regional charter services to area residents. Rolling V has provided safe and dependable transportation services for more than 50 years.

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