Customer Account Specialist

4 days ago

Auburn Hills, Michigan, United States ORION INDUSTRIES Full time $40,000 - $60,000 per year

Duties and Responsibilities:

  • Professionally communicate with customers in a timely manner. 
  • Interface with customers for Bill of Material updates, process improvements, and order status updates.  
  • Decide on customer requests such as expedites, quantity adjustments, pull ins, push outs, etc. 
  • Utilize customer portals to update status or retrieve required data.  
  • Notify the customer of any potential impacts to their orders.  
  • Interface with all internal departments.  
  • Identify and report all shortages ("Held for Items") to applicable department Leads/Managers.  
  • Coordinate job priority through production.
  • Revise established information in ERP when needed.  

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

Requirements

Qualifications:

  • Customer service skills; able to relate well to all internal and external customers in a professional manner.  
  • Experience serving customers in an aerospace manufacturing environment, preference given to individuals with experience in the defense aerospace industry.
  • Working knowledge of shop flow, machines, and manufacturing processes.  
  • Ability to interpret engineering drawings and specifications.  

Physical Requirements/Work Environment:

  • The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions.
  • Consistent use of computer. 
  • Consistent use of hands and fingers to reach, manipulate, handle, and hold material.
  • Consistent use of vision abilities including close vision, distance vision, color vision, depth perception, and spatial relationship.
  • Consistent use of hearing ability to receive detailed information through oral communication.
  • Consistent use of speaking ability to express or exchange ideas, communicate detailed information, or convey instructions.
  • Frequent lifting of 5 or 10 pounds, with occasional lifting to 35 pounds.
  • Occasional exposure to manufacturing shop floor, requiring use of Safety Glasses.
  • Occasional exposure to excess noise levels, occasionally necessitating the use of Hearing Protection.

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