Front Desk Agent

6 days ago

Corpus Christi, Texas, United States Atwell Suites Full time

Job Summary

As a Front Desk Agent, you will be the welcoming face of our establishment, providing exceptional customer service and ensuring a seamless experience for all guests. Your role is pivotal in creating a positive first impression and maintaining guest satisfaction throughout their stay. You will handle various responsibilities, including managing reservations, assisting with inquiries, and facilitating check-ins and check-outs. If you thrive in a dynamic environment and have a passion for hospitality, this is the perfect opportunity for you

What you'll do

  • Greet guests warmly upon arrival and provide them with all necessary information regarding their stay.
  • Manage reservations efficiently through our hotel management system, ensuring accuracy and attention to detail.
  • Handle guest inquiries and requests promptly, showcasing excellent customer service skills.
  • Conduct check-ins and check-outs smoothly while maintaining accurate records of guest transactions.
  • Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
  • Maintain communication with other departments to ensure guest needs are met effectively.
  • Assist in resolving any guest complaints or issues with professionalism and empathy.
  • Utilize multi-line phone systems to manage incoming calls and direct them appropriately.

Experience

  • Previous experience in hotel management or front desk operations is preferred.
  • Strong background in customer service within the hospitality industry is essential.
  • Bilingual or multilingual capabilities are highly desirable to enhance guest relations.
  • Familiarity with night audit processes and procedures is a plus.
  • Proficiency in using multi-line phone systems and handling various communication channels effectively.
  • Excellent phone etiquette and interpersonal skills to create positive interactions with guests.

Why you'll love it here

Join our vibrant team where your contributions make a difference We are dedicated to fostering an environment that supports your growth both personally and professionally. Our commitment to your well-being includes comprehensive benefits designed to enhance your overall quality of life.

Our benefits include:

  • Competitive pay structure that values your hard work.
  • Employee discounts that make enjoying our services even more rewarding.
  • Resources for financial savings and retirement planning to secure your future.
  • Support programs focused on your physical and mental well-being. Become part of our team where we celebrate diversity, promote teamwork, and prioritize exceptional guest experiences

Job Types: Full-time, Part-time

Pay: $ $11.50 per hour

Expected hours: No less than 32 per week

Work Location: In person

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