Security Account Manager

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, "we promote respect and embraces diversity."

Job Summary:

Our Security Account Manager supports our goal of providing best in class security and life safety services. Our Security Manager is responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. The Security Manager is responsible for the day-to-day leadership and management of the account(s) they are assigned.

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly inspecting, training, coaching, mentoring and leading security personnel assigned to the facility/building
• Perform operations related functions to include: scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision.
• Maintain a professional demeanor, leading staff and aiding customers, employees, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Answer all phones in a professional manner
• Know the facility / building policies and procedures, lead and enforce them within positions limits
• Follow and coordinate established emergency response, action planning and procedures
• Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
• Prepare reports on accidents, incidents, and suspicious activities, as required
• The essential duties and responsibilities may differ by customer location assigned

• Active SORA License 
• Minimum High School Diploma, GED or the equivalent
• Verifiable and successful supervisory experience preferred
• Previous contract security, military, customer service experience is helpful
• Former law enforcement preferred
• Must have reliable means of transportation
• Strong interpersonal communication skills
• Write routine correspondence, including log entries, incident and reporting
• Ability to work in a fast paced, customer service environment
• Good time management skills and the ability to prioritize and problem solve
• Ability to work independently and in a team environment
• Excellent computer skills including Microsoft Office

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Salary:

$70,000 per year 

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities