Membership Programs Coordinator

18 hours ago

Los Angeles, California, United States Museum Associates Full time $25 - $28

Membership Programs Coordinator (Regular, Full-time) 

Membership

Reporting to the to the Director, Membership, the Membership Programs Coordinator is responsible for overseeing the implementation of member programming, including recurring core member events (monthly after-hours gallery access, exhibition previews, curator lectures, gallery tours, films, member receptions) as well as special events, both on-site and virtual. The position is responsible for scheduling events; coordinating planning meetings; processing invoices and tracking expenses; reporting event attendance and engagement; and working closely with museum partners and vendors for marketing and executing events. 

Responsibilities: 

  • Leads the implementation of member programming, overseeing all aspects of events and communications designed to attract, engage, steward, and retain members, from recurring member programs to special events

  • Oversees membership calendar dates and holds including timely updates

  • Attends weekly scheduling meeting and provides membership program update to colleague departments

  • Coordinates with museum staff and vendors to set-up and break-down on-site events

  • Creates and distributes event flow and timeline to colleague departments 

  • Possesses excellent writing skills to create engaging copy highlighting exclusive member benefits, events, and other museum programming

  • Collaborates with Membership Marketing team on member benefits and member programming communications.

  • Works with vendors to create necessary promotional materials and campaigns while maintaining quality work.

  • Collaborates with internal staff from a variety of departments, including but not limited to Graphics, Public Programming, Education, Marketing, Communications, Development, Security, Visitor Services and others

  • Works closely with Visitor Services and Membership Services staff to coordinate and produce collateral/materials and training to support member events (e.g. tickets, event RSVPs)

  • Liaises as needed with museum volunteers to provide support for member programming

  • Supports efforts to communicate member benefits that will inspire members to visit the museum more often and take advantage of their membership

  • Tracks and reports attendance, engagement and other KPIs as defined by leadership

  • Performs other duties or special projects as assigned     

Benefits:

  • The expected hourly rate for this Los Angeles, CA based position is $ $28.00 subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan.

  • LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.    

Qualifications: 

  • Bachelor's degree in Business, Communications, or Art History and/or equivalent work experience

  • Minimum 3 years of programming, events, and stewardship experience, with a demonstrated knowledge of non-profit business practices, and a proven ability to provide effective, friendly, and outstanding customer service

  • Must operate with a strong attention to detail using strong organizational skills with ability to collaboratively and collegially work with other departments and vendors

  • Availability to work occasional nights and weekends as needed for member events.

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