Customer Service Specialist

1 week ago

Lewiston, Maine, United States Community Concepts Full time $30,000 - $60,000 per year

Community Concepts is hiring a Customer Service Specialist I (CSS-I) for our Home Energy Assistance Program (HEAP) out of our Lewiston office. This position will assist in the administration and delivery of customer-based support for the HEAP program, and will provide intake, scheduling, screening, data collection, and support individuals and families seeking support through programing. This position is 40 hours/week, 52 weeks a year. Generally, 8:00 a.m. to 4:30 p.m., Monday through Friday. However, this position must be flexible to accommodate the needs of families or individuals we provide service to. Travel may be required throughout the service area.  

Benefits: 

  • Comprehensive benefits package including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnity
  • Paid Time Off (up to 18 days for full-time employees)
  • Up to 13 paid holidays per year
  • 403(b) pension plan with agency contribution and match
  • Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program

To Qualify: High School Diploma/GED required; must have the following: a valid driver's license, telephone, computer/word-processing skills, preferably Microsoft Office; ability to function autonomously and as part of a team. Ideal candidate will have strong customer service skills, have excellent interpersonal, and communication skills; possess a strong knowledge base of social service base programs and their administration; must be able to command control in emergency or crisis situations. Pre-employment SBI, DMV, DHHS, sex offender registries, federal debarment, and fraud background checks must be completed upon offer of hire and as a condition of employment. 

Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.

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