Client Operations Associate

2 weeks ago

New York, New York, United States JPMorgan Chase Full time $60,000 - $100,000 per year
Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.
 
As a Client Operations Associate within Chase Media Solutions, you will enhance the client onboarding experience and provide support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will help optimize our service center operations. You will collaborate with internal stakeholders to drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.

Job Responsibilities

  • Support the end-to-end client onboarding process, ensuring a seamless experience across products and platforms.
  • Address client inquiries and troubleshoot problems, applying strategic planning and anti-fraud awareness.
  • Process transactions accurately and efficiently, adhering to established policies and procedures.
  • Identify opportunities to refer services based on client needs, contributing to continuous improvement of service center operations.
  • Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging skills in influence and stakeholder management.

Required Qualifications, Capabilities, and Skills

  • 2+ years of experience or equivalent expertise in client service and/or operations.
  • Ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
  • Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions.
  • Proficiency in using automation technologies to optimize service center operations and improve client experience.
  • Skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.

Preferred Qualifications, Capabilities, and Skills

  • BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
  • Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
  • Ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to align operations with industry trends.


To be eligible for this position, you must be authorized to work in the United States. We do not offer employment-based immigration sponsorship for this position. JPMorgan Chase & Co. will not provide assistance or documentation for any other form of immigration sponsorship or benefit, including OPT or CPT.

 

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