Sr. Patient Account Specialist

About Us:

Please note: This is a hybrid position, with remote work 90% of the time. However, the role requires an in-person commute to the office in The Woodlands, TX once a month for meetings.

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview:

The purpose of this position is to assist the Patient Account Supervisor in managing the company's outstanding receivables, through routine communication with all payers (e.g. commercial insurance, Medicare, private pay patients, etc.) to ensure that expected reimbursement for patient care is processed timely and paid accurately. This position is expected to work alongside staff as well as provide serves as This position is expected to work alongside staff as well as provide direction to less experienced staff in conjunction with the Patient Account Supervisor.

Essential Job Functions:

• Assists in assigning staff workloads and shifts priorities as necessary
• Follow up on submitted claims (i.e., claim received, pending, processing, paid, etc.) and complete action as appropriate to ensure timely receipt and appropriate reimbursement
• Routinely communicate with payers regarding delinquent or denied claims, addressing issues and clearing barriers to payment
• Responsible for managing claim details and verifying accurate reimbursement, so as to initiate account adjustments and/or appeals on payment disputes
• File appeals for denied claims and follow-up as necessary through appeal resolution
• Manage and maintain outstanding patient balances to ensure accurate reporting of company's accounts receivable
• Utilize on-line/telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels
• Assists in the review of refund request for accuracy and submits as necessary
• Assists in the review of adjustment requests for accuracy and submits as necessary
• Assists in the development and training of workflow process for staff and as deemed necessary for payer behavior responses
• Works special projects and provides ad hoc review of claims as assigned by Supervisor/Director/CFO
• Works closely with CBO intra departments to ensure resolution of pending claim activities.

Other Job Functions:

• Meet position's goals and objectives related to accuracy and productivity (e.g. days in AR, cash collections, etc.)
• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned

Basic Qualifications:

• High School Diploma or GED, required
• 3+ years relevant experience in a provider inpatient or outpatient setting, required
• Requires advanced knowledge of claims processing, appeals, medical terminology, accounts receivable, claim forms, claims billing, insurance verification, adjustments and refunds, claims status, and reimbursement
• 2+ years previous Team Leader/Supervisory experience or equivalent , required
• Advanced knowledge of all payer insurance groups, including a Medicare, Medicaid and government managed care experience, is required
• Previous coaching and or training experience and the ability to create training manuals and training tools and materials, preferred
• Experience with medical records or patient accounting systems, required
• Knowledge and understanding of state and Federal payment laws to ensure prompt and accurate reimbursement, required
• Advanced knowledge and understanding of healthcare 'explanation of benefits' (EOB's), required
• Experience with Microsoft Office products (Outlook, Excel, Word), required
• Effective and professional written and oral communication skills
• Position requires fluency in English; written and oral communication