Hospitality Supervisor

Who We Are

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Hospitality Supervisor

The Hospitality Supervisor will play a crucial role in overseeing daily operations on the floor, collaborating closely with our Associates to ensure the seamless execution of both planned and unplanned activities. This role involves strict adherence to Department SOPs and protocols, aligned with leadership expectations and standards.

This position will report directly to the Director of Hospitality.

Responsibilities & Expectations

• Supervise Associates: Oversee associates on the floor to ensure successful execution of all daily Hospitality operations, under the management of the Director of Hospitality.
• Scheduling Support: Assist in daily schedule publishing and collaborate with the Director of Hospitality on weekly schedules to meet business demands and ensure adequate staffing across the department
• Staff Training and SOP Development: Facilitate new hire employee training in accordance with Department standards.
• SOP Development & Implementation: In collaboration with Director of Hospitality,support in Department SOP development and implementation.
• Suite & Facilities Preparation: Prepare suites according to department requirements, working on the floor with Associate team and ensure all member-facing areas are maintained to luxury standards for all members and administrative activities.
• Flexible Scheduling: Work varied shifts, including mornings, evenings, weekends, and holidays.
• Effective Communication: Demonstrate proficiency in taking and giving instructions.
• Multitasking: Handle multiple tasks efficiently with keen attention to detail, speed, and accuracy and effective execution.
• Adaptability: Adjust and thrive as the department evolves and support in seamless transition and development with our Associate team.
• Independent Supervision: Lead a team independently without direct supervision when applicable.
• Innovation: Proactively contribute innovative ideas for continuous improvement.

Requirements

• 1+ year experience leading or supervising a team
• Experience working around confidential and sensitive information.
• Experience in a customer service, airline and/or hospitality industry related role.
• Knowledge of hotel and/or restaurant operations desired.
• Ability to focus attention on employee and member needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition reimbursement.
• A great career path with promotion opportunities.

Compensation $33.00/hour. Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.