Tier 3 Service Desk/Systems Administrator

Absolute Business Solutions Corp (ABSC) is not just another tech company. We're a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we've supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.ABSC has an exciting opening for you as our next Tier 3 Service Desk/ Systems Administrator supporting the OSINT Integration Center under our 10-year DOMEX Technology Platform (DTP) contract (TO5 POSTMAN). Your job will be to bring together Linux (primarily) and Windows systems administration, systems maintenance, systems performance optimization along with user support services. You will work in a team environment while demonstrating strong cross-functional collaboration in areas such as, but not limited to, development, production, cybersecurity compliance, and QA in a dynamic and fast paced environment. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Work will be conducted on-site at our client location in Bethesda, MD during standard business hours, with rotational coverage of the service desk as early as 6am or as late as 6pm.Responsibilities:You will work closely with other infrastructure and network engineers, and system engineers on the following key tasks:Clear devotion to the DevOps and Infrastructure as Code (IaC) mindsetPerform Linux and Windows builds, installs, configuration, administration, and troubleshooting of Linux and Windows servers to include base configuration, security and system patching, performance monitoring, etc.Implement and enforce DISA STIG compliance across all systems and networksDevelop server builds for virtual and physical environmentsManage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, HelmDevelop scripts to support patching, configuration, and other infrastructure team tasking using languages such as Python, Bash, or PowerShellDesign, develop, and support scalable, redundant infrastructure to include physical and virtualized environmentsUtilize configuration management tools like Salt and Ansible for infrastructure automation and orchestrationSet up administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, validate and implement system patches, including fast turnaround time security critical patchesWorking knowledge of COTS and FOSS storage solutionImprove existing infrastructure to incorporate latest technology best practices and cross application integrationsAdminister cloud environments, particularly AWS, including provisioning, monitoring, and optimizationCollaborate with cross-functional teams to implement and maintain agile practices and workflowsProvide support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.Coordinate your work schedule with your ServiceDesk teammates to ensure the team offers coverage from 6am-6pm, Monday-Friday.Requirements:To be successful in this role you need:Bachelor's Degree and 4-8 years of prior relevant experience or Masters with 2+ years of prior relevant experienceAt least 4+ years of relevant professional experienceMust have an active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph security clearanceExperience in system integrations testing through a full system development life cycle, including implementing test plans, test cases and test processesWorking in an Agile project management environmentExperience with security requirements derivationExperience documenting test results for corrective actions, reporting and auditsExcellent verbal and written communication skillsAbility to work in a team and also a self-starter who can work on their ownExpertise in configuration, administration, and troubleshooting of Linux (RHEL/CentOS, Ubuntu)Experience with Patching: yum repositories, APT repositoriesExperience with Server builds: virtual and physicalExperience with Cloud Service Providers and cloud operationsDesired Experience:Experience with data engineering tools such as Kubernetes/Rancher, ClouderaExperience with Configuration Management (Chef, Puppet, Ansible, Salt) and IaC tools such as AWS CloudformationExperience with scripting languages such bash, python3 and power shellExperience with CI/CD tools ArgoCD, Jenkins, Nexus, Docker/containerd, gitlab/githubExperience with ELK clusters, including Elasticsearch, Logstash, Kibana and *beatsExperience with Windows Systems Administration and troubleshooting Active DirectoryExperience establishing large computer end-point environments (> 1,000 end-points)Experience maintaining AI/ML environments (NVIDIA hardware and software)Experience maintaining large data (Petabyte) environments and storage solutionsExperience working in an air-gapped/not-connected-to-the-internet environmentSalary is commensurate with experience. Salary range for this requisition is: $75k-$180k annual.Who we are:ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers' driving innovation, agility, and security across all mission areas.Some of our benefits include:4 weeks of PTO plus 11 Federal HolidaysRetirement Planning – 401k Fully Vested with MatchTuition Assistance Program – Annual contributions to help you pay down your loansAnnual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on usCareer Development – Annual Funds to spend on Education and TrainingVolunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choiceCharitable Match – ABSC matches an employee's donation to a qualifying charityPaid Parental Leave –Employees receive 3 weeks of paid parental leave at 100% payReferral Program – We pay for internal and external referralsLOV Awards – Earn bonus awards throughout the year from our Living Our Values awards programApply to join our team today We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don't need to be an employee to benefit from our Referral Program.*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.*Equal Opportunity Employer, including veterans and individuals with disabilities.