Partner Success Team| Associate

Manager, Partner Success (TPA & Benefits Administration)

Company:
 HRC Total Solutions

Location:
 Remote (Based in Manchester, NH)

Reports to:
 Director of Operations

Are you a natural leader who loves building great relationships and has a passion for the world of benefits administration? If you're looking for a chance to make a real impact with a fantastic team, we'd love to meet you

Who We Are

At HRC Total Solutions, we're on a mission to simplify the complexities of employee benefits so organizations can focus on what they do best: growing their business and supporting their employees. As a leading provider of premier benefits administration solutions, we've built a vibrant remote-first culture that empowers our team to do exceptional work from anywhere. Our Partners and Teams are key to our success strategy and we are looking for a leader that can champion their success and growth

What You'll Do

As our Manager of Partner Success, you'll lead a dedicated team of Partner Success Associates focused on our partner channel. You'll be the strategic force behind the success, retention, and growth of our partner portfolio, ensuring they have everything they need to administer plans like FSAs, HRAs, and HSAs using our solutions. This is a dynamic role where you'll manage a diverse portfolio, from high-volume clients to strategic alliances with national brokerages.

Here's how you'll make an impact:

• Lead & Develop an Awesome Team:
   You'll hire, train, and mentor a high-performing team of Partner Success Associates, setting clear goals for engagement and satisfaction in a remote environment.
• Shape Our Partner Strategy:
   You will oversee the strategic management of our partner portfolio, developing tailored engagement models that ensure success from onboarding through plan renewals.
• Manage with Data:
   You'll define and track the KPIs that are critical to our partner channel—like plan adoption and partner satisfaction—and use that data to drive strategy and show our value.
• Be a Trusted Advisor:
   Acting as a senior point of contact and subject matter expert, you'll build strong relationships with key brokerages, and employers.
• Drive Growth and Renewals:
   You will spot opportunities for partners to expand their use of our services and coach your team to effectively manage renewals.
• Collaborate to Innovate:
   You'll work closely with our Benefits Operations, Compliance, Product, and Sales teams to create a seamless partner experience and champion TPA needs internally.

What You'll Bring to the Table

Must-Haves:

• 3-5 years of experience
   in the benefits administration industry, working directly with or for TPAs, benefits brokers, or carriers.
• 2-3+ years of direct people management experience
   with a talent for leading and developing a team, preferably in a remote or hybrid setting.
• Expert-level understanding
   of consumer-directed health and benefit plans, including FSAs, DCAs, HRAs, HSAs, and COBRA.
• Demonstrated experience managing a diverse partner portfolio,
   from high-volume partners to strategic alliances with national firms.
• A proven ability to understand and explain the 
  technical and compliance nuances
   of benefits administration.
• Excellent interpersonal and communication skills
   with the ability to build credibility and influence.
• Experience with 
  CRM software
   (like ).
• A 
  Bachelor's degree
   or equivalent professional experience.

Bonus Points If You Have:

• Industry certifications like 
  Certified in Flexible Compensation (CFC)
   or 
  HSA Expert (HSAe)
  .
• Experience with common benefits administration platforms (e.g.,
  WEX, Alegeus, TASC
  ).
• A proven track record of 
  scaling a partner or client management team
   in a high-growth environment.

Why You'll Love Working With Us

• A 
  competitive salary
   and 
  comprehensive health, dental, and vision benefits.
• A
  flexible, remote-first work environment
   that values work-life balance.
• Generous Paid Time Off (PTO) and company holidays
   so you can recharge.
• A clear path for 
  career growth
   and professional development opportunities.
• A 
  collaborative, innovative, and supportive work environment.
   We're a team that has each other's backs
• HRC Total Solutions is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and welcoming environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.