Front Desk Assistant

1 week ago

Auburn, Alabama, United States HighFive Healthcare Full time $40,000 - $60,000 per year

Description
Oral and Facial Surgery of East Alabama and West Georgia- Auburn is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.

The ideal candidate will bring experience from a dental or oral surgery office, excel in a fast-paced environment, and demonstrate professionalism, compassion, and strong organizational skills.

Responsibilites

  • Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
  • Accurately enter and manage patient information using EMR systems.
  • Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
  • Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
  • File and follow up on insurance claims, ensuring proper documentation for timely processing.
  • Schedule and confirm clinical and surgical appointments.
  • Greet patients warmly upon arrival and assist with check-in and check-out processes.
  • Prepare patient charts and maintain daily schedules for the clinical team.
  • Maintain a clean and organized front desk area while multitasking efficiently.
  • Collaborate with team members to ensure a smooth and positive patient experience.

Requirements

  • Previous experience in a dental or oral surgery office preferred.
  • High school diploma or equivalent.
  • At least 1 year of receptionist or front office experience preferred.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to stay organized in a busy environment.
  • Positive attitude and a willingness to learn and support the team.

Benefits

  • Medical, dental, and vision insurance
  • Life insurance
  • Short- and long-term disability coverage
  • Paid time off (PTO)
  • 401(k) plan with company match

If you're a dependable team player who enjoys working with patients and values a collaborative, supportive environment, we'd love to hear from you

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