Service Desk Technician – Level II

Your Next Career Move Starts Here
At
Golden Technology
, we believe your potential is limitless. We connect top technologists with companies that are shaping the future — and we do it with a people-first approach that values authenticity, growth, and impact.

Our mission:
Develop people. Empower families. Drive innovation.
Our approach: Pair world-class talent with organizations where they can thrive.

Title:
Service Desk Technician – Level II
Location:
Onsite local in the Cincinnati, OH area

Type:
Open to either Direct-Hire or Contract-to-Hire

Ou client is currently looking for a Service Desk Technician – Level II to provide technical advice and support to system users experiencing technical issues relating to computer hardware, software, and peripherals. Ensure that the company's systems are maintained and kept in working order to minimize any interruptions in business.

Duties And Responsibilities

• Provide technical support and guidance to resolve users' computer hardware and software problems
• Provide user support with inquiries regarding passwords, connectivity, printing, and similar concerns.
• Communicate with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Apply knowledge of computer software and hardware to assist users in resolving problems.
• Install or assist with the installation and set-up of new hardware, software, and peripheral equipment such as monitors, keyboards and printers for users ensuring proper installation of cables.
• Coordinate service or replacement of defective products from vendors and manufacturers.
• Maintain knowledge of technical innovations, trends, and best practices; make recommendations for new software and hardware.
• Read technical manuals and conduct computer diagnostics.
• Provide status and completion information to managers and/or users.
• Maintain logs of support services from the ticketing system or other appropriate database.
• Assist with the testing of IT system releases, upgrades, and other changes.
• Performs other related duties as assigned.

Education And Experience Required

• Associate's degree from a college/or university; or three years related experience and/or training; or equivalent combination of education and experience.
• Familiarity with help desk ticketing systems.
• Experience working in an IT support role.
• Hands-on experience and knowledge of Windows OS.
• Experience troubleshooting mobile devices, tablets, and associated peripherals

Skills And Abilities Required

• Proficient with Microsoft Office Suite or related software.
• Understanding of support tools and how technology is used to provide services.
• Able to break down technological processes and deliver clear, step-by-step instructions.
• Ability to diagnose and resolve a variety of technical issues
• Ability to explain technical issues to nontechnical individuals.
• Strong analytical and problem-solving skills.
• Capable of working independently while maintaining a team player attitude.
• Exceptional multi-tasking and communication skills.
• Strong organizational skills with excellent attention to detail.
• Excellent interpersonal and customer service skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lift and/or move up to 15 pounds.
• Able to travel within the Cincinnati and NKY area +/-5% of the time.

Why Golden Technology?
Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we've built a culture centered on family, professional growth, and giving back to our communities through our
Golden Community
initiatives.

Here's What Sets Us Apart

• Family-first culture that values balance and support.
• Career development through mentorship, opportunities, and investment in our people.
• Community impact by dedicating time, talent, and resources to the places we live and work.

What's In It For You

• Exciting opportunities with innovative companies.
• Guidance from a recruiting team with decades of experience.
• A professional, supportive culture built on trust and collaboration.

Ready to take the next step?
Apply today and let's build your brighter future together.