Support Executive

6 days ago


New York, New York, United States Tata Consultancy Services (TCS) Full time $70,000 - $75,000 per year

Desktop Support Engineer

  • Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.

  • Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues.

  • Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.

  • Provide solution for OS upgrade and patching related issues.

  • Ensure all security and audit compliances are implemented with SLA.

  • Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.

  • Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune.

  • Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).

  • Hands on experience with Tanium. Configure and manage all the end points across the enterprise.

  • Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.

  • Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.

  • Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications.

  • Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues.

  • Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact.

  • Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them.

  • Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.

Salary Range- $70,000-$75,000 a year

LI-SP3
LI-VX1

Location

New York, NY

Job Function

TECHNOLOGY

Role

Support Executive

Job Id

373348

Desired Skills

Windows | Desktop | ITIL

Salary Range

$70,000-$75,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE


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