Robotics Support Engineer

4 days ago


Mountain View, California, United States Tobor Robot Corporation Full time

Job Description: Entry-Level Robotics Support Engineer

Job Title: Entry-Level Robotics Support Engineer (Unitree) Company: Toborlife Location: Mountain View, California Position Type: Full-Time, Entry-Level

About Us

Toborlife is a leading distributor and solution developer of Unitree robotics, providing cutting-edge quadruped and humanoid robots to researchers, developers, and innovators. We are looking for passionate, hands-on technical talent to join our team and provide world-class support to our customers.

The Role

We are seeking a motivated and technically-minded individual to join us as a Support Engineer. You don't need to be a robotics expert yet, but you must be an exceptional problem-solver who is comfortable with both hardware and software and truly enjoys helping people. This is a hands-on role where you will be the first line of defense, helping our customers troubleshoot, repair, and get the most out of their Unitree robots.

Responsibilities

  • Provide timely and professional technical support to customers via email, phone, and our ticketing system enthusiasticaly.
  • Troubleshoot a wide range of issues related to software, networking, and hardware on Unitree robots (e.g., Go2, Go1, H1).
  • Perform hands-on diagnosis and repair of robots, including replacing components, diagnosing electrical issues, and testing functionality.
  • Use Linux command-line tools to configure, update firmware, and debug robot software.
  • Clearly document support cases, solutions, and common issues to help build our internal knowledge base.
  • Assist with the setup, testing, and deployment of new robots for customers.
  • Escalate complex or unresolved issues to senior engineering staff.
  • Support events in public facing role.

Must-Have Qualifications

  • Exceptional Troubleshooting Skills: You must have a logical, persistent, and creative approach to solving problems you've never seen before.
  • Linux Proficiency: You are comfortable working in a Linux environment and using command-line tools (navigating directories, editing files, checking processes, basic networking).
  • Hands-On Aptitude: You have experience with mechanical or electronics repair. (e.g., you've built your own PC, worked on drones/RC cars, fixed electronics, or have other demonstrable "tinkering" experience).
  • Strong communication skills and a customer-focused attitude.
  • Ability to manage your time, prioritize tasks, and work independently.

Nice-to-Have Qualifications

  • An Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Engineering Technology, Mechatronics) OR equivalent practical experience.
  • Familiarity with basic scripting (Python or Bash).
  • Familiarity with C++ and Python
  • Understanding of basic robotics concepts (sensors, motors, etc.) or ROS (Robot Operating System) and ROS2.
  • Prior experience in a customer support or IT help desk role.

Compensation & Benefits

  • Pay Rate: $33.00 per hour
  • Benefits (eligible after 90-day probationary period):
  • Full-time employee benefits
  • Medical insurance subsidy
  • Paid Time Off (PTO)
  • Performance-based bonuses
  • Excellent opportunities for career advancement and growth into senior roles.

Job Type: Full-time

Pay: $ $33.00 per hour

Expected hours: 40 per week

Work Location: In person



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