Robotics Support Engineer
4 days ago
Job Description: Entry-Level Robotics Support Engineer
Job Title: Entry-Level Robotics Support Engineer (Unitree) Company: Toborlife Location: Mountain View, California Position Type: Full-Time, Entry-Level
About Us
Toborlife is a leading distributor and solution developer of Unitree robotics, providing cutting-edge quadruped and humanoid robots to researchers, developers, and innovators. We are looking for passionate, hands-on technical talent to join our team and provide world-class support to our customers.
The Role
We are seeking a motivated and technically-minded individual to join us as a Support Engineer. You don't need to be a robotics expert yet, but you must be an exceptional problem-solver who is comfortable with both hardware and software and truly enjoys helping people. This is a hands-on role where you will be the first line of defense, helping our customers troubleshoot, repair, and get the most out of their Unitree robots.
Responsibilities
- Provide timely and professional technical support to customers via email, phone, and our ticketing system enthusiasticaly.
- Troubleshoot a wide range of issues related to software, networking, and hardware on Unitree robots (e.g., Go2, Go1, H1).
- Perform hands-on diagnosis and repair of robots, including replacing components, diagnosing electrical issues, and testing functionality.
- Use Linux command-line tools to configure, update firmware, and debug robot software.
- Clearly document support cases, solutions, and common issues to help build our internal knowledge base.
- Assist with the setup, testing, and deployment of new robots for customers.
- Escalate complex or unresolved issues to senior engineering staff.
- Support events in public facing role.
Must-Have Qualifications
- Exceptional Troubleshooting Skills: You must have a logical, persistent, and creative approach to solving problems you've never seen before.
- Linux Proficiency: You are comfortable working in a Linux environment and using command-line tools (navigating directories, editing files, checking processes, basic networking).
- Hands-On Aptitude: You have experience with mechanical or electronics repair. (e.g., you've built your own PC, worked on drones/RC cars, fixed electronics, or have other demonstrable "tinkering" experience).
- Strong communication skills and a customer-focused attitude.
- Ability to manage your time, prioritize tasks, and work independently.
Nice-to-Have Qualifications
- An Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Engineering Technology, Mechatronics) OR equivalent practical experience.
- Familiarity with basic scripting (Python or Bash).
- Familiarity with C++ and Python
- Understanding of basic robotics concepts (sensors, motors, etc.) or ROS (Robot Operating System) and ROS2.
- Prior experience in a customer support or IT help desk role.
Compensation & Benefits
- Pay Rate: $33.00 per hour
- Benefits (eligible after 90-day probationary period):
- Full-time employee benefits
- Medical insurance subsidy
- Paid Time Off (PTO)
- Performance-based bonuses
- Excellent opportunities for career advancement and growth into senior roles.
Job Type: Full-time
Pay: $ $33.00 per hour
Expected hours: 40 per week
Work Location: In person
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