Director of Programs

Job Title: Director of Programs

Department: Programs

Supervisor: VP of Programs

Direct Reports: Program Managers

FLSA Status: Exempt

Approval Date: 10/15/2025

Pay Range: $60,000 - $85,000 plus full benefit package

Schedule: Monday – Friday; 8AM – 4PM with occasional evening and weekend hours as required

ORGANIZATION OVERVIEW:

Founded in 1981, Pensacola Habitat for Humanity is a non-profit, non-denominational, Christian ministry whose purpose is to improve communities through sustainable partnerships. Having built and renovated?more than?1,400 homes, Pensacola Habitat seeks new and innovative ways to positively impact the community through various meaningful projects, including our Home Buyer and?Community Development?programs. Pensacola Habitat for Humanity offers unique financing opportunities to qualified applicants to provide affordable homeownership in Escambia and Santa Rosa counties.? We are also the ONLY Habitat for Humanity affiliate who is also a NeighborWorks Charter Member. Pensacola Habitat is an affiliate of Habitat for Humanity International and follows HFHI's non-proselytizing policy.

Our mission: Seeking to put God's love into action, Pensacola Habitat for Humanity brings people together to build homes, communities, and hope.

Our vision: A world where everyone has a decent place to live.

GENERAL DESCRIPTION:

The Director of Programs is responsible for all aspects of Pensacola Habitat for Humanity's (PHFH) service delivery programs. The Director oversees the entire process from initial intake, program application review and approval, to continuing family partnership in accordance with affiliate policies and procedures. The Director works closely with all organizational leadership and staff and frequently represents PHFH in community partnership opportunities.

CORE RESPONSIBILITIES:

• Commits to Pensacola Habitat for Humanity's mission of building homes, communities, and hope.
• Directs all program departments providing leadership and facilitating staff development and training plans.
• Oversees the recruitment, selection, and qualification of all homebuyer applicants for the fee-simple/community land trust purchase programs.
• Oversees the homebuyer experience to ensure all applicants complete program requirements and maintain mortgage eligibility within PHFH policies and guidelines.
• Oversees the Community Development program to ensure all repair and rehab customers are eligible, compliant with the relevant funding source, and satisfied with repair outcomes.
• Oversees the HUD Housing Counseling Program providing one-on-one counseling and group education.
• Oversees the post-closing program—to include the Homeowner Hub, Porch Light publication, and homeowner events
• Support program managers as they conduct other programmatic activities to include community events/ engagement, workshops, neighborhood cleanups, and beyond to further the mission and vision of PHFH.
• Ensures quarterly required data for HFHI, NeighborWorks, and HUD is completed accurately and submitted on time.
• Represents PHFH in community partnership opportunities and is comfortable presenting in large group settings.
• Attends and contributes to PHFH Board, management, and staff meetings.
• Completes other duties assigned to meet the needs of all program departments and the organization.

Requirements:

KNOWLEDGE, SKILLS, ABILITIES:

• Professional leadership skills required.
• Excellent customer service skills required.
• Excellent planning and time management skills required.
• Excellent problem-solving skills required.
• Excellent verbal and written communication skills required.
• Excellent MS Office Suite and database skills required.
• Must have the ability to become a HUD certified housing counselor within 12 months of accepting the position
• Knowledge of the Department of Housing and Urban Development and other affordable housing programs a plus.

EDUCATION, EXPERIENCE:

• Bachelor's degree required.
• Minimum of five years' experience managing a minimum of 3 departments consisting of leadership and staff positions
• Minimum of two years' experience working for a non-profit organization; Habitat experience a plus
• Experience working with individuals and groups from varying economic and demographic backgrounds preferred.
• Group facilitation experience preferred.
• Bi-lingual (Spanish) a plus

COMPETENCY MEASUREMENT:

To perform the job successfully, an individual should demonstrate the following competencies:

• Demonstrates Pensacola Habitat's core values when working with the Pensacola Habitat team, families, and volunteers.
• Achieves department goals as outlined by the Chief Executive Officer
• Ensures Home Buyer internal reporting requirements are completed on time.
• Ensures NeighborWorks, HUD, and HFHI external reporting are completed on time.
• Demonstrates a strong understanding of all program departments operations, policies, and procedures.
• Manages employees for best utilization and to fulfill organizational objectives.
• Maintains a positive and motivating presence when working with the Family Services team, PHFH Home Buyer Applicants, PHFH Home Buyer approved Program Participants, Family Support "Coaches" Committee Volunteers, and the staff.
• Manages difficult or emotional staff or program participant situations tactfully and in a timely manner.
• Maintains a growth mindset and pursues training and development opportunities to build knowledge, skills, and abilities.
• Achieve HUD Counselor Certification within 12 months of employment.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

This position is performed primarily in an office setting and may require sitting for long periods at a time. Frequently, this position requires representing PHFH in offsite community events.

The anticipated work schedule is Monday through Friday but requires flexibility to meet after-hour and weekend obligations. This position requires a valid state driver's license, safe driving record, reliable transportation, and insurability through our vehicle insurance carrier. This position also requires additional pre-employment screenings including a personal credit check.

Please note that this job description reflects the essential functions for this role but is not designed to be comprehensive and does not restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pensacola Habitat for Humanity provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.