Help Desk Technician I

Help Desk Technician I (Sepulveda Information Technology)

This position is on-site position based in Culver City, CA. The pay range for this position is between $21.38-$24.60 hourly.

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About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Help Desk Technician I, you will respond to staff who have computer software and hardware problems or questions and provide solutions quickly and efficiently, with a strong focus on customer service. You will also help update, operate, and manage the Help Desk knowledgebase system to support the central site, remote sites, and remote users.

Primary Duties

• Troubleshoots problems using email, telephone, and remote support tools.
• Documenting trouble calls in Helpdesk Ticketing System.
• Travel to remote sites to provide in person support for users.
• Active directory user management and Microsoft 365 user management.
• Windows 10 troubleshooting, configuration, and support.
• Phone System and Web Conference configuration and support.
• Printer, scanner, and other hardware and peripheral support.
• Creates and distributes software images.
• Helps to maintain physical inventory of all IT Assets.
• Maintains current subject matter knowledge through continuing education and certifications.
• Works with Level II techs on projects, training, and support.
• Maintains a high level of satisfaction and professionalism.
• Other duties as assigned.

Position Requirements

• Minimum 2 years of experience in a Help Desk support role.
• Possess a high school Diploma or equivalent.
• A proficiency in standard computer operations and common applications.
• Working knowledge of current computer technology (e.g., implementing LAN/WAN, distributed computing, and security).
• Strong organizational and problem-solving skills.
• Strong interpersonal/oral and written communications skills.
• Ability to be responsive to helping others with problems – minor and major.
• High Level of Customer Service interactions.
• A commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.