Sr. Claims Examiner, Personal Lines Marine

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The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special
This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

• Responsibilities:
• • Investigate, negotiate and settle moderate to complex first and third party watercraft damage claims
• Analyze and confirm coverage of claims by reviewing policies and documents submitted in support of claims, as well as discussions with insureds, claimants and witnesses as needed.
• Maintain and adhere to Markel's guidelines and procedures, as well as Fair Claims Practices regulations
• Set reserves within authority or make claim recommendations concerning reserve changes to manager
• Ensure proper adherence to internal large loss reporting requirements
• Promptly communicate with Claims Manager on adverse case developments and provide information on pertinent issues affecting the lines of business
• Communicate with underwriting as needed to manage claims and to alert of any significant developments
• Participate in special projects or assists other team members as requested
• Provide timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records
• Participate in agent related functions and meetings as required

Requirements:

• At least 7 years of watercraft or personal lines physical damage claims handling, or equivalent combination of education and experience, required
• Working knowledge and understanding of basic principles of maritime law, including salvage
• Sound comprehension of marine coverage and vessel systems
• College degree and/or professional designation preferred
• Proven track record in Customer Service/Experience
• Excellent written and oral communication skills
• Strong organization and time management skills
• Experience in determining contractual obligations, coverage analysis, and investigations
• Ability to direct and manage outside vendors, including surveyors and outside counsel
• Ability to manage complex damage exposures, set loss and expense reserves and evaluate settlement values
• Ability to proactively self-manage an active caseload
• Ability to analyze and convey summations of complex issues, recognize alternative approaches, and develop action plans, both verbally and in written form
• Travel required as necessary (10-15%)
• Non-traditional work schedule may be required
• Experience with other ocean marine coverages, including ocean cargo and/or bodily injury claims, preferred, but not required

#LI-Hybrid

#LI-SY

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $78,000 - $107,250 with a 15% bonus potential.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on

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• All legitimate communications with Markel recruiters will come from email addresses.

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Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the

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