Employee Benefits Customer Service Representative

4 days ago

Dallas, Texas, United States The Jonus Group Full time $40,000 - $63,000 per year

Job Description
Job Advertisement: Employee Benefits CSR / Employee Benefits Technical CSR

Job Summary
An opportunity is available for a dedicated and detail-oriented Employee Benefits CSR or Employee Benefits Technical CSR. This role involves providing professional and efficient service to clients, colleagues, and producers. The position requires handling benefit inquiries, resolving client requests, and delivering tailored solutions to meet client needs. The ideal candidate will be a collaborative team player with a commitment to enhancing the client service experience.

This position is remote, with working hours from Monday to Friday, 8:00 AM to 5:00 PM. A comprehensive training period of approximately 60–90 days will be provided to ensure success in the role.

Compensation Package

  • Hourly Rate: $25–$30 per hour (up to $63,000 annually)
  • Benefits: Medical, dental, vision insurance, and PTO
  • 401(k): Available

Responsibilities

  • Manage client accounts, ensuring satisfaction and providing solutions tailored to client needs.
  • Prepare renewal presentations and analyze benefit offerings.
  • Stay informed about industry trends and lead educational sessions during Open Enrollment.
  • Advise clients on benefit plan administration, compliance, and funding options.
  • Address inquiries related to benefits programs and guide clients through the enrollment process.
  • Serve as the primary point of contact for Third-Party Administrators.
  • Provide ongoing support to maintain client relationships and ensure deadlines are met.
  • Meet with clients to address insurance needs and keep producers informed of account status.

Qualifications/Requirements

  • Licenses: Life & Health (L&H) license preferred.
  • Experience: Experience with Employee Navigator and EPIC software is preferred but not required. Candidates should be tech-savvy and eager to learn.
  • Soft Skills: Strong technical aptitude, willingness to be trained, eagerness to grow, and a collaborative mindset.
  • Education: No specific educational requirements; open to candidates with varying levels of experience.

Additional Information

  • Client Accounts: Focus on small groups (2–50 lives).
  • Training: Comprehensive onboarding and training provided.
  • Background Check: Required prior to the start date.

This role offers the chance to contribute to a rapidly growing organization that values its core principles of connection, advocacy, transparency, positivity, and enterprise.

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