Fleet Service Coordinator

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine repairs, our Field Service team expertly handles all aspects of maintenance.

Location

• Onsite

Scheduled Hours

• Monday through Friday 8 AM to 5 PM CST

Compensation

• Salary between 55k-65k DOE

RESPONSIBILITIES

• Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
• Coordinate all repair operations within the assigned region, ensuring seamless customer support.
• Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
• Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
• Ensure timely communication of updates to internal and external customers as required.
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
• Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
• Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
• Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
• Report directly to the Field Service Manager.
• Other duties may be assigned.

REQUIREMENTS

MUST HAVE

• 4 years of experience of demonstrated expertise in advanced automotive knowledge and customer service skills.
• Proficiency in working efficiently in fast-paced environments.
• Capability to effectively manage stressful situations.
• Strong prioritization skills to handle urgent matters promptly.
• Proficient in utilizing Microsoft Office suite.
• Provide on-call support during scheduled rotation hours for urgent service requests, and logistical challenges outside of regular working hours, including evenings, weekends, and holidays.
• A commitment to prompt response times and the ability to effectively troubleshoot and coordinate field service activities remotely or on-site during on-call shifts.
• Responsible handling of company credit card transactions.
• Location - Fort Worth
• Schedule - Monday through Friday 8:00 AM to 5:00 PM

NICE TO HAVE

• Familiarity with hydraulic/PTO systems would be advantageous.
• Knowledge of auto mechanics.
• Utility trailer experience.

EMPLOYEE BENEFITS

Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're into group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered

Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipment…and much more

Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.

Comprehensive Benefits—Starting Day One:

Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)

401(k) matching & long-term financial planning

Paid time off that lets you recharge

Life, accidental death, and disability coverage

Ongoing learning & development opportunities

Training, Growth & Recognition

We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patient, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.

Culture & Connection—More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:

PTR Field Days & Team Events

The Extra Mile Recognition Program

PTR Text Alerts & Open Communication

Premier Truck Rental Is an Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need support or accommodation due to a disability, contact us at —we're here to help.