Security Route Technician

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit

Job Description:

SUMMARY

This is a hybrid position with dual responsibilities as a Route Security Officer and Route Technician. The primary duties of this position include, but are not limited to, providing safety and security to employees and property, both internally and externally; surveying and assessing potential risks and threats; setting redemption loads for video gaming and redemption terminals, replenishing cassettes; maintaining and servicing video gaming and amusement equipment owned/operated by Accel Entertainment and located in contracted establishments; enforcing established rules and procedures intended to protect employees and customers; assisting law enforcement in the investigative process; recommending improvements for security operations to the Director of Security, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Provide overwatch and physical security to collection teams
• Drive a follow vehicle and provide overwatch security to collections teams while in transit; maintain competent vehicle operations and obey all traffic laws
• Maintain situational and tactical awareness throughout the shift
• Preform a rapid site survey of the location the collection team is entering and make a rapid and accurate decision regarding safety concerns
• Continually monitor the tactical situation and make accurate and effective evaluations regarding team safety
• With the use of company provided vehicle, deliver and collect cassettes to and from customer locations, per assigned route schedule
• Drive company vehicles, including various sized cargo vans, sedans, and SUVs throughout the entirety of scheduled shift
• Complete necessary paperwork to properly document access to VGTs and RTs as well as the movement of Accel property to and from customer locations
• Adhere to established SOP regarding redemption terminal loading and video gaming terminal collections process
• Remain alert and always prepared, follow established safety and security protocols, and watch for the accidental mishandling of packages that might result in loss
• Maintain continuous communication with security personnel while on route
• Return all valuables handled throughout the daily scheduled route
• Maintain all certifications, licenses, and training requirements
• Respond to workplace violence incidents using appropriate levels of force
• Provide first aid to victims at the appropriate level corresponding to their training
• Display a welcoming and positive attitude to all persons
• Respond to weather, natural disaster, structural emergencies, fires, etc.
• Assist in the event of an evacuation by directing employees to evacuation points
• Take photos of suspicious persons, vehicles, or situations and distribute via Slack or to a security supervisor
• Other duties as assigned

QUALIFICATIONS

• Active duty or retired certified Illinois law enforcement officer
• Minimum of 4 years law enforcement experience
• 4 or more years of private security experience required
• Ability to prepare reports and business correspondence
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• Strong tactical, weapon handling, organizational, problem-solving, and analytical skills; able to manage priorities and potentially dangerous incidents
• Valid driver's license; clean driving record
• Must be 21 years of age or older
• Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Continually required to utilize hand and finger dexterity, including use of a keyboard
• Frequently required to drive long distances for operational activities
• May engage in rapid physical movements in response to emergency situations
• Occasionally required to lift/push weights up to 50 pounds
• Remain certified in CPR/AED and first aid and provide an initial response to medical emergencies
• Occasionally engage in physical techniques to control resisting subjects with an appropriate level of force
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Exposure to outside weather conditions
• Protective equipment is required that may include firearms, flashlights, restraint gear, etc.
• Noise level in the work environment is usually moderate

Base Pay Range:

$ $26.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.