Personal Lines Client Advisor

Description
Are you a motivated individual who is driven by a rewarding career?
Join our team in a role that will let your dedication propel you toward both personal and professional success.

What is Houchens Insurance Group?
Benefits
We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

• Clients
• Co-owners
• Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What You Will Receive…

• Unlimited growth based on your performance.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• Long-term career with substantial development and advancement opportunities.
• Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
• Comprehensive medical, dental, and vision plans, and many more supplemental benefits.
• Work-life balance
• Plus, much more

To learn more about Houchens Insurance Group, visit us on
LinkedIn
.
Summary
Analyzes and answers requests by mail, telephone, or in person from policyholders, internal production or

Marketing personnel for information concerning insurance policies by performing the following duties.

50% Client/Policy Services

• Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
• Preparing submissions and marketing the business.
• Maintaining direct communication and building relationships with insureds.
• Reviewing and invoicing policies and requesting changes.
• Referring to the group, life, and commercial leads to appropriate personnel.
• Preparing proposals and complete coverage analyses to serve the client.
• Maintaining an accurate and updated expiration list.
• Processing invoices and credits on agency bill policies.
• Tracking direct bill transactions by company.
• Reviewing policy coverage and endorsements on all new and renewal business, including rating.
• Handling all account service issues in accordance with the E&O standards.
• Daily maintenance and processing of carrier downloads.
• Building relationships with insurance carriers.
• Maintaining compliance with all Personal Lines service standards and procedures, including daily service.
• Developing Producer and Service Leader confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Handling complex policy issues and finding a resolution with minimal Producer/Service Leader involvement.

30% Renewal Marketing

• Remarkets current client policies and prepares formal renewal presentation.
• Managing renewal timeline and renewal process.
• Generating summaries and proposals of coverage and reviews with Producer.
• Working with clients for the purpose of gathering marketing data.
• Seeking opportunities for potential upselling of accounts including completing exposure analysis.
• Negotiating client renewals with carriers based on competitive information.
• Reviewing, analyzing, and comparing quotes vs. current coverage.
• Issuing binder, invoices, certificates, and endorsements requests as needed.
• Completing binding instructions.

10% Teamwork
Works together with the team and with other departments, such as Marketing and Claims; including

conferencing with Producer to discuss the execution of strategies. Assists in training of new

service team members. Volunteers to back up and/or assist others as needed. Manages PTO to

work with departmental needs. Special projects as requested by Manager.

10% Determination
Displays commitment and initiative to meet department and agency education goals as set forth

in the organization's education program.

Requirements
Education and/or Experience
At least three or more years related insurance experience and/or training, preferably handling personal line accounts; or equivalent combination of education and experience.

Computer Skills
To perform this job successfully, an individual should have knowledge of databases, spreadsheets, Word Processing, and Internet software.