Hospice Intake Specialist

5 days ago

Alexandria, Virginia, United States Goodwin Living Full time

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we've also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here's what they say makes us stand out:

  • Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
  • Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
  • Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About the Position

As a Hospice Intake Specialist, you will be a dynamic member of the Hospice Admissions team serving as a resource of information for prospective patients and a key player in coordinating hospice admissions. This position is a hybrid administrative and field position. As a member of the Hospice Admissions team, some days your responsibilities will include work such as managing referrals, verifying insurance, EMR data entry, and scheduling of admissions nurses. Other days you may spend time in the field providing informational presentations, gathering eligibility information, or completing informed consent with prospective hospice patients. This is a high-impact role requiring attention to detail, excellent communication, and strong organizational skills to ensure the high-quality, efficient, and compassionate delivery of care.

Job Duties

  • Provides accurate and timely information regarding hospice services to anyone inquiring
  • Receives calls from referral sources, responds timely, and initiates Intake process
  • Collaborates with different referral sources– SNF's, ALF's, Hospitals and Physicians
  • Communicate effectively and efficiently to meet the needs of patients, families, and referral sources
  • Serves as patient advocate when gathering eligibility and obtaining informed Consent for hospice
  • Develops and maintains relationships with referral sources, such as hospitals, residential facilities and physician offices to support positive patient outcomes
  • Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process
  • Conducts field visits as needed to provide information, help providers gather eligibility information, and identify barriers to care
  • Ensure compliance with HIPAA and agency protocols
  • Accurately input and maintain patient records in the EMR system
  • Keeps accurate records of patient and referrals source interactions.
  • Track and follow- up on referrals for patients yet to be admitted
  • Track and follow – up on unsigned CTI's
  • Escalates customer concerns in timely manner
  • Demonstrate adaptability and readily embrace change (e.g. patient acuity, staff schedules, referral partner needs) if / when it arises. Be ready to do what's required to best-support the patient's goals and team needs

Job Requirements

  • High School Diploma or equivalent; Medical Assistant, or other allied health or social work professional or equivalent as demonstrated by work history
  • Minimum of 5 years of healthcare experience preferred in either a hospice hospital, Long Term Care, or Home Health setting in one of the following, or similar, roles: clinical liaison, referrals and intake coordination, discharge planner

  • Proficiency with EMR systems and referral portals such as Epic, Aiden, Point Click Care, WellSky, or similar and ability to learn new systems

  • Proficiency with Microsoft Products, Outlook, Docusign

  • Strong organizational skills and high attention to detail
  • Ability to self-direct, multitask, and prioritize in a fast-paced environment
  • Excellent verbal and written communication skills
  • Bilingual skills (e.g. Spanish, Korean) are a plus
  • Reliable Transportation

About Goodwin Living

At Goodwin Living, we can all find work with purpose As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

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