Regional Quality Assurance Manager

1 week ago

United States CRH Full time

Job ID:

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.    

Job Summary

Reporting to the Director of Quality Assurance, your responsibilities include providing training and ongoing support to Pebble Technology, Inc.'s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. 

Job Location 

This is a remote based role when not traveling. This person must reside in the Greater Los Angeles, CA or San Diego, CA markets.

Job Responsibilities 

Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer baseCommunicate and visit with pool builders/applicators regarding product installation quality and address customer concernsTravel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issuesVisit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishesMaintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and DirectorCommunicate with PTI Sales Managers to ensure that we are providing a seamless customer service experienceDocument and update all customer interactions with PTI's customer service software, forms and reportsWork with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocolsAct in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employeesAble to get into a customer's pool for some minor repairs as neededOther duties as assigned 

Job Requirements

  • Good interpersonal skills - able to work well and interact with people at all organization levels
  • Organizational ability – able to plan, prioritize, organize and monitor activities and projects
  • Construction/manual labor experience is a plus
  • Proficient with computers
  • Strong water chemistry background is a plus
  • Bilingual (English/Spanish) strongly recommended
  • Travel up to 75% in within region (day and overnight)
  • Lift up to 50 pounds
  • Ability to bend, stretch, stoop, reach (including overhead)
  • Swimming capability
  • Comfortable working with chemicals
  • Valid driver's license

Compensation 

Base salary is $95,000 - $105,000Mileage reimbursement plan (70 cents per mile)401(k) plan​ / group retirement savings program​Short-term and long-term disability benefits​​Life insurance​Health, dental, and vision insurance​Paid time off ​Paid holidays

What CRH Offers You

Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability 


CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. 


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