Sr. Field Support Engineer, eero
3 days ago
At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilitiesAs a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues.As an Field Support Engineer, you will:- Serve as an expert on networking, fleet monitoring, and customer support practices.- Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations.- Visit customer and partner locations - mapping new installations, troubleshooting, repairing, and installing complex network solutions % travel)- Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations- Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Be part of the on-call roster and handle incidents.- Ability to travel both domestically and internationally (
-
Sr. Product Designer, e-commerce,
3 days ago
San Francisco, California, United States eero Full timeeero is seeking an experienced Sr. Product Designer to drive our ecommerce experience and digital growth initiatives. In this role, you'll lead the strategy and execution of high-impact design solutions that enhance user engagement, extend the eero brand, generate leads and deliver measurable business results across our web properties. You'll collaborate...
-
Sr. Security Engineer, eero, eero Security
7 days ago
San Francisco, California, United States Amazon Full time $143,300 - $247,600At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we now create comprehensive and secure solutions that serve both wireless and wired connectivity needs for customers and businesses worldwide. As an Amazon company, we combine the agility of startup culture with the resources and stability...
-
San Francisco, California, United States Amazon Full timeDescriptioneero's Partner Success team is looking for a detail-oriented Sr. Program Manager to drive critical initiatives with our largest Internet Service Provider partners (ISPs), ensuring eero provides our ISPs with compelling value and enabling eero to strengthen and grow these important, strategic accounts. This senior position combines customer-facing...
-
Sr. Partner Success Manager, eero
4 days ago
San Francisco, California, United States Amazon Full timeDescriptionAt eero we pride ourselves on dedication to customers and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on...
-
Sr. Partner Success Manager, eero
5 days ago
San Francisco, California, United States Amazon Full timeDESCRIPTIONAt eero we pride ourselves on dedication to customers and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on...
-
Sr. UX Designer, eero
2 weeks ago
San Francisco, California, United States Amazon Full time $127,100 - $211,600At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced...
-
Sr. UX Designer, eero
2 weeks ago
San Francisco, California, United States Amazon Full timeDESCRIPTIONAt eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops...
-
Sr. HW Regulatory Compliance Engineer, eero
2 weeks ago
San Francisco, California, United States Amazon Services LLC Full time $128,600 - $213,600 per yearDESCRIPTIONAt eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.The Sr. HW Regulatory Compliance engineer ensures that our products meet all relevant...
-
San Francisco, California, United States Amazon Full time $124,100 - $277,700At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced...
-
PLM BOM Manager, eero PLM Team
1 day ago
San Francisco, California, United States Amazon Full timeDescriptionAs PLM BOM Manager you help refine PLM business processes and manage BOM configurations throughout the product life cycle. Your day to day is creation and execution of change orders which require cross functional communication across multiple time-zones. You promote best practices and enforce internal business processes for PLM change management...