Office Assistant/Receptionist

2 weeks ago

Southfield, Michigan, United States DBT Institute of Michigan Full time

About DBTIMI

The DBT Institute of Michigan is mental health clinical striving to teach its clients how to build a life worth living through effective use of evidence-based therapy, Dialectical Behavior Therapy (DBT). We have out patient clinics in Mason, Metro Detroit (new location) and Wyoming, along with a residential facility in our Mason location.

Our Core Principles:

1. Communication: How we communicate with others has a profound effect on our relationships. Not communicating is not an option.

2. Integrity. Without it we cannot be a team.

3. Collaborate. Do great things together.

4. Protect the Institute culture, but embrace change. Evolve and innovate.

5. Be humble and stay hungry. Nobody's going to give us anything. We have to earn it every day.

Position Description

The Front Office Assistant is a vital piece to the work we do and clients and residents we serve. The employee will be at the reception desk to serve as the first line of representing the clinic and will report to the Chief Operations Officer.

Essential Duties and Requirements

Answer all incoming calls and greet clients/guests with a positive and upbeat attitude. Check messages daily, return calls within 24 hours, forward messages on as needed. Complete intake sheet thoroughly, update the Google doc and communicate with potential/current clients as needed. Check clients in upon arrival and out upon departure. Collect required paperwork, questionnaires and payments from clients.

Ability to work in a fast paced, growing clinic as a team player supporting therapists and an excellent partner to staff at the new Metro Detroit location. Professional and organizational abilities must be impeccable. Proficient with technology such as a computer and scanner. Ability to communicate accurately and effectively in writing and verbally.

Education/Experience and Other Requirements

High school degree or higher

Pass a background check

Worked in a customer-service roll previously

Comfortable using computers and systems within it

Benefits of Joining the DBTIMI Family

Profit sharing, after vested one year

Generous Personal Time Off (PTO)

Employer matching IRA (up to 3%)

DBTIMI sponsored health insurance, we pay 40% of premium

Our clinic highly values teamwork and work life balance

Shift is Monday through Friday from 8:30am-5:30pm with potential for slight variations.

Interested candidates can submit their cover letter and resume. Position will remain open until filled.

The DBT Institute of Michigan is an Equal Opportunity Employer and will not discriminate based on gender identity, religion, sexual orientation, race, color, age, pregnancy, national origin disability or genetic information.

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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