Business Systems Analyst

Reporting to the Manager, Business Systems Analysis, the Business Systems Analyst (BSA) provides systems analysis support for technology-enabled solutions serving internal business units. You will work with business leaders and users, subject matter experts, project managers and IT professionals. The BSA will elicit requirements and provide clear, concise documentation, analyze systems, analyze data, troubleshoot and provide root cause analysis, and contribute to systems-related business process design and improvement.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $88,775 - $103,135 per year

WHAT YOU WILL DO:

• Work in a team environment
• Work directly with partners, project managers, all levels of management, technical staff, architects, and vendors to analyze Our requirements/Need and create clear and concise Functional Specifications (supporting workflows, data analysis, etc.) according to standards and best practices
• Lead and participate in requirements elicitation and apply a combination of business and technical knowledge to solve business problems with cost-effective technical solutions
• Intimate knowledge of application functionality, interfaces, screens
• Use creative problem-solving skills to remove barriers and effective communication skills to keep all parties informed of status
• Work with end-users to develop test plans to verify business systems and processes work as expected
• Follow SFHP's Change Management/Release Management Policies and Procedures such as submitting appropriate change requests
• Develop and recommend operational processes and /or process improvements
• Advocate for our users across the organization and support the business with prioritizing their requests
• Support production system incidents; troubleshoot and provide root cause analysis
• Partner with Senior Business Systems Analyst on more complex efforts

WHAT YOU WILL BRING:

• A degree from a four-year college (e. g., BS) or equivalent work experience
• Prior experience at a healthcare organization, particularly at a managed health plan
• Minimum 3 years of experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or comparable position in a healthcare environment
• 1-3 years' experience with relational databases and writing SQL queries
• Intermediate experience with Microsoft Visio or comparable business process design software
• Familiarity in managing requirements and test suites in Azure DevOps preferred·
• Familiarity with HIPAA healthcare EDI transactions and file formats
• MSOffice skills (Outlook, Word, Excel, PowerPoint)
• Scrum Master Certification a plus

WHAT WE OFFER:

• Health Benefits
• Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
• Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
• Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

(Hybrid remote/in-office)