Tru by Hilton Front Desk Agent

6 days ago

Miami, Florida, United States Apexx Management Group Full time $35,000 - $50,000 per year

We are looking for a warm and outgoing Hotel Front Desk Associate preferably with Hilton PEP experience that possesses a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience.

Specific qualifications for the role include:

  • High school diploma or GED
  • Prior hospitality experience, preferred
  • Sufficient calculator skills to prepare moderately complex mathematical calculations without error
  • Ability to access and accurately input information using a moderately complex computer
  • Must be able to handle multi-tasking and be goal- and results-oriented.
  • Ability to work a flexible schedule to include weekends and holidays
  • Ability to maintain a professional appearance and demeanour
  • Strong English language skills, Bilingual (Spanish) a plus

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

  • Listening to, and understanding guest requests, responding with prompt and appropriate action
  • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
  • Enroll guests in the Hilton Honors rewards program as required by Hilton
  • Answers all reservations, telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests.
  • Process all payments securely using various methods including credit/debit cards, cash, and credit card authorization forms. Ensure accurate billing for room charges and additional services, resolving any discrepancies and providing receipts or invoices upon check-out.
  • Handle hotel emergency procedures and situations with maturity and professionalism.
  • Responding to, and addressing guest complaints and concerns
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
  • Performing additional duties as assigned by the Manager/Supervisor

Job Type: Part Time

Work Remotely

  • No

Job Type: Part-time

Pay: $ $17.00 per hour

Experience:

  • Hotel: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Commute:

  • Miami, FL Required)

Work Location: In person

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