Customer Care Specialist
2 weeks ago
Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central.
Duties associated with this position include but are not limited to:
- Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone
- Assist with administrative functions as required and/or requested.
- Responsible for data entry, data queries, and updating data in all applicable University systems.
- Explain policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff and other visitors
- Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
- Other duties as assigned.
A High School Diploma or GED is required for this position and a Bachelor's degree is Preferred.
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